[Rob-May]

Hi,

First of all I would like to state that this isn't a complaint, more of a query with the hope of getting some help with a spelling mistake in my first name on a ticket for an upcoming flight to Bangkok in March.

The flights were booked last July and, on printing all the details out, my girlfriend noticed that there was an extra 'B' in my first name (so 'ROBBERT' rather then 'ROBERT'), my surname and other details are all correct. We've contacted the agent but all they could do was add a note to the booking highlighting that we've been in touch to try and correct the error. I have never flown as far as Bangkok and this will be my first trip with Etihad and I'm worried this mistake could completely ruin our holiday if I can't sort it beforehand.

I have seen a number of cases on this forum where Etihad have corrected similar mistakes for people and I'm hoping they can do the same for me? I would be very grateful if an Etihad representative could get in touch and help us out, even if it's just contact details for their Customer Services would be a start

Many thanks in advance
Rob

[Rob-May]

The more I make efforts to try and contact Etihad directly the closer this post is coming to being a full on complaint. I can't believe a company of this size provides no means for customers to contact them other than an automated phone service.

If anybody on the forum knows of an email address I could try or a UK based phone number that will actually allow me to speak to a human being, can you please let me know?

Failing this I will have to resort to Social Media...!

[Rob-May]

I'm guessing that Etihad no longer has any customer service reps operating on this site? I'm starting to wonder if they offer any level of customer service whatsoever! I've been promised a call back via their 'social@' email address 3 times now and still nothing. Can't see myself flying with Etihad again after this.