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Swiss Air Investigation (Dec 2025): Swiss Air is currently under investigation by AirlineComplaints.org for serious violations of passenger rights including but not limited to abandoning passengers at foreign airports; causing negligent delays that result in missed critical connections, particularly impacting travelers attending funerals; providing dishonest assurances through flight staff; failing to manage visa-related issues, leaving travelers stranded in untenable legal situations abroad; mishandling luggage containing essential medications; providing inadequate support for grieving passengers; refusing to offer readily available alternative flights; ineffective communication; causing emotional distress to affected passengers; poor coordination with partner airlines; systemic breakdowns in global phone-based customer support; technical failures on their lost luggage website; ignoring customer complaints; and breaching their fundamental duty of care to passengers.

Swiss Air Investigation Update (Feb 2026): Due to observed Swiss Air behavior, this investigation is escalating for additional serious violations of passenger rights including but not limited to issuing token and bad-faith refunds that bear no reasonable relation to the actual value of unused ticket segments; refusing to reimburse documented replacement transportation costs incurred as a direct result of their operational failures; misrepresenting nominal payments as meaningful refunds; failing to honor explicit written commitments to reimburse out-of-pocket expenses; forcing bereaved passengers to retrieve delayed baggage at their own expense despite being provided with a delivery address; shifting additional financial burdens onto passengers for fuel and transport required to recover mishandled luggage; attempting to substitute legally owed cash compensation with restrictive “goodwill” vouchers; implying that such vouchers constitute adequate settlement of unresolved claims; failing to provide transparent refund calculations or justification for nominal reimbursement amounts; and demonstrating bad-faith escalation handling through repetitive, non-authoritative, template-based responses that avoid substantive resolution.

We are expanding this investigation to the public and requesting feedback from Swiss Air customers here.

Reservations Surname Misspelling

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Jun 14, 2016, 10:04 PM

chalapathy.purushothaman chalapathy.purushothaman is offline

Join Date: Jun 2016

Posts: 1

Surname Misspelling

Hi,
I am travelling to India in July from US and booked a trip in ETIHAD fro my entire family through IndianEagle.com, which was an non refundable one. After booking is when i realized my wifes last name missed a character. You are right just one Character "Y". Sathiamoorthi instead of Sathiyamoorthi. I missed the "Y". I had been chasing both the travel agent and Etihad for weeks and atlast they decline correct the spelling since the trip was operated by other domestic airline partners along with Etihad. They made be cancel my wife's ticket, NO REFUND what so ever and made me buy a new ticket for my wife which cost me $1500 above what i spent. I felt devastated , are we really in 21st century with technology so advanced the airline cannot make a simple correction for a nominal fee. My experience was soo awful that i doubt would ever travel again with them. Watch out guys.

Thanks and Regards
Chala

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Reservations Surname Misspelling

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