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Swiss Air Investigation (Dec 2025): Swiss Air is currently under investigation by AirlineComplaints.org for serious violations of passenger rights including but not limited to abandoning passengers at foreign airports; causing negligent delays that result in missed critical connections, particularly impacting travelers attending funerals; providing dishonest assurances through flight staff; failing to manage visa-related issues, leaving travelers stranded in untenable legal situations abroad; mishandling luggage containing essential medications; providing inadequate support for grieving passengers; refusing to offer readily available alternative flights; ineffective communication; causing emotional distress to affected passengers; poor coordination with partner airlines; systemic breakdowns in global phone-based customer support; technical failures on their lost luggage website; ignoring customer complaints; and breaching their fundamental duty of care to passengers.

Swiss Air Investigation Update (Feb 2026): Due to observed Swiss Air behavior, this investigation is escalating for additional serious violations of passenger rights including but not limited to issuing token and bad-faith refunds that bear no reasonable relation to the actual value of unused ticket segments; refusing to reimburse documented replacement transportation costs incurred as a direct result of their operational failures; misrepresenting nominal payments as meaningful refunds; failing to honor explicit written commitments to reimburse out-of-pocket expenses; forcing bereaved passengers to retrieve delayed baggage at their own expense despite being provided with a delivery address; shifting additional financial burdens onto passengers for fuel and transport required to recover mishandled luggage; attempting to substitute legally owed cash compensation with restrictive “goodwill” vouchers; implying that such vouchers constitute adequate settlement of unresolved claims; failing to provide transparent refund calculations or justification for nominal reimbursement amounts; and demonstrating bad-faith escalation handling through repetitive, non-authoritative, template-based responses that avoid substantive resolution.

We are expanding this investigation to the public and requesting feedback from Swiss Air customers here.

Baggage Problems My Bag Lost from Check-in Counter!!

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Jun 21, 2016, 11:49 AM

Madhav

Join Date: Jun 2016

Posts: 1

My Bag Lost from Check-in Counter!!

I was travelling by AI-217 flight to Delhi-Kathmandu on June 5, 2016 (13:05 hrs). My suite-case bag (a dark brown colored, SAFARI brand, about 18 KG weight, inside clothes, shoes, suit, fruits and some certificate/documents) was left at the check-in counter of Air India during baggage check in process. We were 8 people for group check-in with 11 pieces of bags but unfortunately we got check-in tags of only 10 pcs. I noticed that my baggage was missed only after arriving in Ktm Airport baggage claim belts.

I reported the information at local counter at Ktm airport, informed Air India office, wrote to lost and found section of Air India, GMR, CISF. The GMR authority has already responded that they do not have luggage with specification matching with my bags. It is most likely that the bag is still with Air India’s custody. They are not being accountable and not taking it seriously to look into their godown!!!

Any help

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Baggage Problems My Bag Lost from Check-in Counter!!

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