[DimitrisV]

Booking with this airline (and their affiliate network) is just a nightmare, if you wish to have any alternations on your flights and/or additional requests.

First issue with this booking agent was they will CHARGE you a hefty amount for any communication (only done through the phone after providing them your credit/debit card information). I booked a ticket from Wuhan (China) with final destination Larnaca (Cyprus). The e-ticket I received was as follows:

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Hi Dimitris,
Thanks for booking with us.
If you need to contact us, please use the following Booking ID: 758254367



HERE ARE THE DETAILS OF YOUR BOOKING:
Contact person: Dimitris Vryonidis
Flight: Wuhan - Larnaca
Total Price: $717.66
TRAVELERS
DIMITRIS VRYONIDIS
1 piece of hold luggage included. Click here for more information.

To check in use the PNR code:
or the alternative PNR-CRS code: XAAHLQ
Electronic ticket number (e-ticket): 4219181799006



OUTBOUND
Wuhan WUH LCA Larnaca
Tue 26 Jul

18:00
Wuhan Tianhe International - WUH
Hainan Airlines - (HU7188)
Economy

20:00
Beijing Capital International - PEK
Wait: 9hrs 55mins

05:55
Wed 27 Jul
Beijing Capital International - PEK
S7 Airlines - (S70874)
Economy

08:50
Wed 27 Jul
Novosibirsk Tolmachevo - OVB
Wait: 2hrs 30mins

11:20
Wed 27 Jul
Novosibirsk Tolmachevo - OVB
S7 Airlines Operated by Globus - (S70184)
Economy

11:35
Wed 27 Jul
Moscow Domodedovo - DME
Wait: 3hrs 40mins

15:15
Wed 27 Jul
Moscow Domodedovo - DME
S7 Airlines Operated by Globus - (S70609)
Economy

19:05
Wed 27 Jul
Larnaca - LCA
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NO MENTION ON TERMINAL CHANGES NOR SPECIFIC LUGGAGE ALLOWANCES! The link they provided does not include neither airlines that I would be using. I tried to contact them in China but the phone number could not be reached multiple times (while still being charged by the Chinese phone company each attempt).

I have tried through emails but also no respond, thus I contacted each specific airline to enquire of my issues and both stated that they have no additional information regarding my ticket until it would be check-in time, but usually such long flight tickets as mine would allow up to 30kg luggage .

At the date of the flight my first flight from Wuhan to Beijing with Hainan Airlines costed me around 27 Euro for the extra cost (6 kg more than their minimum allowed 23kg) which seemed okay as it was a short domestic flight. However upon attempting to check-in for the second flight the clerk at S7 desk told me that they cancelled my flights due to absence of VISA in my passport! I stated that I had no information regarding any requirements from my booking agent as they is no mention of leaving the airport or switching of terminals within the ground of Russia. The clerk saw my tickets and tried multiple times to contact Bravofly also unsuccessfully and told me after seeing me in panic mode that it happens with such agents and to be more cautious next time. I immediately contacted my parents back in Cyprus to ask them to call Bravofly and after trying several times and being charged 16 euro for a 3 minute call it resulted to absolutely no result as the call centre Representative stated to speak with the clerk which resulted in me arguing with the clerk further as the blame was passed on from booking agent and the clerk (with many additional costs just to contact this booking agent...). Eventually I had to buy another ticket with a different booking agent.

After many days of trying to communicate with Bravofly regarding my refund I received an email stating that my total refund is only 3.24$! I was outraged was again with it as that money would pay for my food for the following month. Thankfully I stumbled upon an email for Bravofly, sofia@bravofly.com, and upon complaining I received a bogus reply regarding the luggage costs and the "no show" penalties!

The information regarding baggage is given as it is mentioned in your ticket by airline, the owner of your ticket:
1.VRYONIDIS/DIMITRIS ADT ST
1 WUH HU7188 Q 26JUL1800 OK MHUBJSQ F 26JUL 1PC
2 XPEK S7 874 M 27JUL0555 OK MHUBJSQ O 26JUL 1PC
3 OOVB S7 184 R 27JUL1120 OK RFLMOW O 26JUL 1PC
4 XDME S7 609 R 27JUL1515 OK RFLMOW O 26JUL 1PC

The first segment in your reservation is USED.
This is the refund quotation:

03/08/2016 15:14:45 NOTE lcostantino ttl ref 22.91 eur
03/08/2016 15:14:20 NOTE lcostantino + penalty 5000RUB //68 eur for each segment noshow x3= 204 eur
segment used: EUR 257.00
tax used EUR 6.75CN


ttl fare 471-257 (fare segm used) -204 penalty= 10 eur fare +12.15 CN+0.76JX
03/08/2016 15:13:04 NOTE lcostantino + AFTER DEPARTURE
PER COUPON CHARGE RUB 5000 FOR NO-SHOW.

CHARGE IS APPLIED PER EACH NO-SHOW SEGMENT AND
ALWAYS CONVERTED INTO THE LOCAL CURRENCY USING
ACTUAL SYSTEM EXCHANGE RATE ON THE ‡
DATE OF REFUND.

SUM OF CHARGES FOR NO-SHOW /FOR ALL SEGMENTS/
SHOULD NOT BE MORE THAN REFUNDABLE FARE AMOUNT.
CHILDREN DISCOUNTS ARE NOT APPLIED.

IN ANY CASES S7 YQ COMPENSATION TAX IS NON-
REFUNDABLE FOR ALL SEGMENTS.
-IN CASE OF NO-SHOW REFUND OF UNUSED S7 FUEL TAX
AND OTHER UNUSED TICKETABLE TAXES/FEES/CHARGES
IS NOT PERMITTED ON NO-SHOW SEGMENT/S/ONLY.
-IN CASE OF FARES COMBINATION WITH DIFFERENT
REFUND CONDITIONS THE CONDITIONS FOR EACH
SEGMENT APPLY.

After protesting regarding the issue I have not yet received a reply from them and still awaiting for a more accurate answer. I strongly discourage anyone in using this booking agent as the customer service and their conduct in general lacks basic professionality.

P.S. Excuse my long post and my nagging but I hope for other to avoid such a horrible experience, if anyone had a similar issue and has any suggestions that I could follow please contact me.