[capsandy]

So here is Turkish Airlines first response. It's not their fault I missed flight TK9300, it's Singapore Airlines fault. Last time I checked though TK stands for Turkish Airlines

Dear,

Thank you for your message,

We need to state that we are really sorry for the inconvenience that was caused before your travel beyond our control. This is truly saddening because Turkish Airlines was founded on the promise of making the experience of flying easier, happier and more safe for everybody who chooses to fly with our company. We understand that these irregularities can be very uncomfortable for our customers, however our first priority must always be to provide you with safe and happy travel.

As giving our passengers who choose us on their travels the service they deserve and delivering this excellently are among our priority targets, we again have experienced how important your feedback is. Besides, we kindly state that based on your message, we would like to kindly inform you that our passengers' feedbacks are evaluated according to the applicable regulations.

When we checked the details it is seen that due to your connection flight was with Singapore Airlines, we could not issued the boarding pass. You could issue the boarding pass to join the flight by releated airline on time. For that reason we can not respond positively for your request. We apologise for your dissatisfaction caused by our obligation to implement the set-forth rules and procedures.

We hope to have the pleasure of welcoming you back on Turkish Airlines' flights soon, replace any negative impressions with a more positive one, we hope you will allow us the opportunity to serve you in the future on Turkish Airlines' flights.

Sincerely yours,

Şenol B.

Turkish Airlines Inc.
Customer Contact Center