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Swiss Air Investigation (Dec 2025): Swiss Air is currently under investigation by AirlineComplaints.org for serious violations of passenger rights including but not limited to abandoning passengers at foreign airports; causing negligent delays that result in missed critical connections, particularly impacting travelers attending funerals; providing dishonest assurances through flight staff; failing to manage visa-related issues, leaving travelers stranded in untenable legal situations abroad; mishandling luggage containing essential medications; providing inadequate support for grieving passengers; refusing to offer readily available alternative flights; ineffective communication; causing emotional distress to affected passengers; poor coordination with partner airlines; systemic breakdowns in global phone-based customer support; technical failures on their lost luggage website; ignoring customer complaints; and breaching their fundamental duty of care to passengers.

Swiss Air Investigation Update (Feb 2026): Due to observed Swiss Air behavior, this investigation is escalating for additional serious violations of passenger rights including but not limited to issuing token and bad-faith refunds that bear no reasonable relation to the actual value of unused ticket segments; refusing to reimburse documented replacement transportation costs incurred as a direct result of their operational failures; misrepresenting nominal payments as meaningful refunds; failing to honor explicit written commitments to reimburse out-of-pocket expenses; forcing bereaved passengers to retrieve delayed baggage at their own expense despite being provided with a delivery address; shifting additional financial burdens onto passengers for fuel and transport required to recover mishandled luggage; attempting to substitute legally owed cash compensation with restrictive “goodwill” vouchers; implying that such vouchers constitute adequate settlement of unresolved claims; failing to provide transparent refund calculations or justification for nominal reimbursement amounts; and demonstrating bad-faith escalation handling through repetitive, non-authoritative, template-based responses that avoid substantive resolution.

We are expanding this investigation to the public and requesting feedback from Swiss Air customers here.

Flights Canceled / Delayed / Overbooked Were you on a flight that was delayed, canceled, or overbooked?

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Oct 14, 2016, 12:46 PM

wsnudharma wsnudharma is offline

Join Date: Oct 2016

Posts: 5

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At 10th Oct'16 03.33 PM I call Turkish Airlines Customer Service to ask about how much cost that I have to pay if I do reshcedule my flight from 28th Nov'16 to 10th Dec'16 from Jakarta(Indonesia) to Antalya (Turkey) and they said that I have to pay 250TL but I'm not process and said that I will call back.
At 10th Oct'16 07.41 PM I call back the Customer Service but for this time I ask about how much cost that I have to pay if I do reshcedule my flight from 21st Nov'16 to 14th Nov'16 from Antalya (Turkey) to Jakarta (Indonesia) but before I complete the process my Phone was cut.
At 13rd Oct'16 02.52 PM I check my booking status but unfortunatelly that my flight ticket to Jakarta already Canceled. Then I call Customer Service and she said that I'm not do payment until time limit.
How can I do payment if there is no information about this not from my e-mail or Phone about how much I have to pay,where and when the time limit that I have to pay??
Why they ask my Phone number and e-mail address if they don't use this for communicate with Customer??
They can't do this without confirmation and clear information. I need my flight ticket to Jakarta at 14th Nov'16 because it is urgent.
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