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Reservations Etihad - surname change on a non-refundable ticket

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#22

Oct 25, 2016, 2:51 PM

Bones123

Join Date: Oct 2016

Posts: 1

Misspelled First Name - No Care given by etihad

Hiya,

I have book my flights from MAN - CNX for Feb 17, I received the email to confirm and printed the document, on printing, I noticed I had made an error in one of the passengers first names, I had spelt Jospehine instead of Josephine.
I called Etihad who advised me to cancel the booking and redo the entire flights again. I have 3 flights each way booked from the Etihad App, as one of those is a Bangkok airways flight, Etihad refused to do anything at all other than cancel my non refundable flights and rebook. Or (and i quote) "Chance it at the airport, they might not notice".
I was then told for 300GBP they could cancel my bangkok airways flight and change the name on the remaining tickets... Sorry???

How is this acceptable?

Please help!!!

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Reservations Etihad - surname change on a non-refundable ticket

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