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Reservations Etihad - surname change on a non-refundable ticket

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#24

Jan 12, 2017, 12:51 PM

skhalid

Join Date: Jan 2017

Posts: 1

I booked my return ticket from Munich to Lahore from travelgenio.com .
The flight has schedule with airberlin. After booking I realized the firstname and lastname are interchanged.

I contact the travelgenio.com and they respond me after one week that I can to buy a new ticket and then I will get the refund later. I cannot afford to pay for another ticket with extra fare charges blah blah...

I called Eitehad and they asked me to go for agency as they cannot do anything. Agency said my ticket is responsible under airberlin. I cannot see my booking on airberlin but it is showing on Eitehad website. Airberlin told that it can be fixed with 75 Euro fees but only be done by agency.

I request Eithad Customer Support to help me to sort it out. I am not finding my agency to be friendly to sort this issue. The are keep saying that I have to book another flight... I have to fly on 29th Januray.

I am fine to pay 75 Eur but buying another ticket is not possible.

Looking forward to hear.

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Reservations Etihad - surname change on a non-refundable ticket

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