[Spiced Off]

Property Irregularity Report refused by Spice Jet!!!

I flew Delhi to Goa on 19 December 2016 and when my bag arrived it was open. I immediately complained to Spice Jet ground staff who took a photograph of the bag as it had arrived, clearly showing it had been opened in transit. They then asked me to check contents to see if anything was missing. I did so and there were a number of items missing.

I asked for a written report but they flatly refused to give me one! I vehemently argued this, but they told me they could only provide a Property Irregularity Report(PIR) if my bag had been lost!

They asked me to write a list of the missing items on a piece of paper with my phone number and took this from me, advising that they would check with Delhi and call me. Luckily my companion took a photo of the list before we left the airport else I would have no evidence at all, because I heard nothing more from them.

Returning to Delhi on 30 December - with a different airline - I went to the airport 2 hrs early so I could visit Spice Jet office and demand a PIR. I was told the manager was in a meeting - and he stayed in it for nearly 3 hrs before I eventually had to leave! I did at least manage to get the two Spice Jet staff members to come to us when I insisted they provided the photo of my opened bag, which I copied to my phone.

The way I was treated was unbelievable, and I was shouting in frustration trying to get them to simply provide a PIR! They continued to refuse. With hindsight I realise I should have reported this to the Goa police on 19 December so that at least I'd have a report for my UK insurance company - who are refusing to recompense me without a PIR! They do not accept that an airline would not provide this if I had reported the matter to them!

Meanwhile, I have exchanged countless emails with Spice Jet Customer Service/Nodal - and written to Spice Jet owner Ajay Singh - who keep telling me they are investigating this matter.

Coincidentally, whilst writing this review earlier, I received a phone call from SpiceJet in India telling me they want 2 more days to investigate. I repeated for the zillionth time, that all I want is a PIR. The reply - 'Madam, we are looking into this but you did not write a report at the airport in Goa'. I'm sure you can imagine my reply!

I can only assume that Spice Jet staff are told not to provide PIRs to avoid claims against the airline. I have repeatedly told them that my claim would go via my insurance company, but without a PIR I have no claim!

This is a dishonest and untrustworthy airline and I would not recommend anyone risk flying with them!