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We are expanding this investigation to the public and requesting feedback from Swiss Air customers here.

Frequent Flyer Program Etihad not crediting missing miles

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Jul 24, 2017, 8:26 PM

svenkats

Join Date: Jul 2017

Posts: 1

Etihad not crediting missing miles

I had cancelled my Etihad Award ticket booking back on June 11, 2017, well before my travel departure date. Although Etihad promptly refunded my taxes, they never credited the miles back to my account. I have called their customer service more than 20 times so far and the only answer I always get is that an urgent message will be sent to their help desk to resolve the issue, but I have not seen the miles posted to my account. They owe me more than 90k miles and it is very frustrating that their customer service is just non-existent.

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Frequent Flyer Program Etihad not crediting missing miles

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