[Amanda]

I just read your complaint. I am not surprised by what your family went through. My husband and I had a bad experience with air canada this past summer while vacationing in Nova Scotia. We booked a round trip from Winnipeg to Halifax. On the way there we were allowed two bags but on the way back we had to pay for the second bag. I understand that they now have new regulations but what did they expect us to do with the second bag returning. Also returning our flight was 2.5 hours (due to maintance problems) late leaving Halifax and has a result with missed our connection in Montreal. After getting off the plane in Montreal and finding someone to talk to and where to go (no employees directing us and nobody cared to show us), we did a lot of begging at the air canada information desk to even put us up in a hotel all night. They gave us a food vocher for supper that night and breakfast then next morning. However when we got to the hotel the restaurant was closed. The next morning our flight left before breakfast was available. The breakfast voucher was worth $7 each. There was a little snack corner at the check-out counter. For $14 total we only could get two chocolate bars and two apple juice. Not that we wanted chocolate at 5:00 am in the morning but we weren't going to spend our own $$$ and air canada never pay us back. Oh did I mention that we purchased $1500 of seafood in Halifax that was ruined by the time we got to the hotel. When we got to Montreal airport in the morning to try and get back to Winnipeg, we were 1.25 hr in the busy air canada line up. The were lots of people behind us that had an earlier flights to catch and they got to go first (this I understand). However, the only problem with it was that the air cananda agent that was "trying" to organize the mess was only speaking French. Therefore as it got closer to our flight time and still in the very busy line up to get our bags checked in, we weren't certain whether the air canada agent (again speaking only French), was calling for people from our flight to come forward or not. It was a mess.At the time we were going to make at complaint. However, as days past and we were home safe and sound we didn't think about it too much. Now reading your message about the poor service your family received, angers me all over again. I must thank you for sharing your story as it has encourged me to do more about mine.Amanda