[nwamisery]

June 15th - On a flight from Tul to PVD NWA lost a gate checked bag. I filed a claim in Providence because the agents in Minneapolis refused to help. NWA never did find the bag however, on my return to Tulsa on June 22nd my bag was delivered to me by United Airlines.

My very next experience with NWA defies belief...

August 6th 2008 - My 2 children and I were involuntarily bumped off a NWA flight in Detroit. We were given a $300 travel voucher each.
August 6th 2008 - Received a voicemail at my hotel from NWA airport gate agent that my compensation vouchers were voided with no further explanation.
August 7th - Contacted NWA over phone to find out why my vouchers were voided and my bags were not checked to final destination. Advised to talk to supervisor at airport.
August 7th - Immediately spoke to a supervisor in person at the airport. She agreed that the vouchers should never have been voided and issued new ones.
October 16th - Attempted to use the hard copy vouchers (online)given to me by the NWA supervisor in Detroit to go home for Thanksgiving. Vouchers were not accepted online. Called reservations and was transferred to internet help desk. Was informed that these vouchers in my possession didn't exist and could not be honored and that I needed to contact customer care via e-mail since it is impossible to reach someone in person.

I look forward to hearing how NWA will fix this ridiculous mix-up.

[abutterfinger25]

If you can remember, what was the reason you were bumped off the flight in August?

[nwamisery]

They were closing the doors and I quote " You aren't getting on this flight because it's sold out".

[abutterfinger25]

So you arrived at the gate when the doors where being closed? This sounds like you did not meet the requirement to be at the gate by X time. (Not sure what NW's requirement is on hand).

If this is the case, you are not entitled to denied boarding compensation under the DOT's rule - even if the flight was overbooked.

[nwamisery]

They were still boarding passengers when I got there and the NWA agent sent me to the gate to board. I was specifically told I was not boarding the plane because it was oversold.

[Corbel]

ok, your mixing your story, first you said
"they were closing the doors", which you wouldn't be entitled to compensation, and when you found that out from the other persons post, all of a sudden it was..
"they were still boarding passengers"
which one is the true story?

[nwamisery]

Actually both... They were closing the doors but still boarding the last of the passengers. I am not trying to hide anything which is obvious since NWA has corrected their error and reissued the vouchers.

[abutterfinger25]

nwamisery:

I think that you are missing the point here. There are 2 issues invloved and I will go with the one that seems to be the most important to you - the vouchers.

NW issued you the vouchers and then voided them out. That was wrong from a customer perspective point of view. Once they given them to you, even if by mistake, then they should not void them out until they expire. NW seems to have corrected that.

The second issue, is actually the one that is more important. At least from a regulatory perspective. And that is... Where you entitled to compensation under DOT's oversale/oversold bumping rule (14 CFR 250)? Based on what you have indicated in previous posts, you arrived at the gate after the carrier's cut off point and your seat was given to another passenger. Therefore, the carrier is not REQUIRED to provide you any compensation.

Here is what happened, at least the way I see it. Your flight was overbooked and you arrived at the gate late. You seat was therefore given away. The gate agent decided to compensate you with some vouchers, although he was not required to so. It was then determined that you were not supposed to recieve any vouchers and they were then voided. You called them on it and someone at Northwest realized that its agent made a mistake, which was then compounded by the attempt to correct the mistake and decided to just reissue the vouchers.