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Swiss Air Investigation (Dec 2025): Swiss Air is currently under investigation by AirlineComplaints.org for serious violations of passenger rights including but not limited to abandoning passengers at foreign airports; causing negligent delays that result in missed critical connections, particularly impacting travelers attending funerals; providing dishonest assurances through flight staff; failing to manage visa-related issues, leaving travelers stranded in untenable legal situations abroad; mishandling luggage containing essential medications; providing inadequate support for grieving passengers; refusing to offer readily available alternative flights; ineffective communication; causing emotional distress to affected passengers; poor coordination with partner airlines; systemic breakdowns in global phone-based customer support; technical failures on their lost luggage website; ignoring customer complaints; and breaching their fundamental duty of care to passengers.

Swiss Air Investigation Update (Feb 2026): Due to observed Swiss Air behavior, this investigation is escalating for additional serious violations of passenger rights including but not limited to issuing token and bad-faith refunds that bear no reasonable relation to the actual value of unused ticket segments; refusing to reimburse documented replacement transportation costs incurred as a direct result of their operational failures; misrepresenting nominal payments as meaningful refunds; failing to honor explicit written commitments to reimburse out-of-pocket expenses; forcing bereaved passengers to retrieve delayed baggage at their own expense despite being provided with a delivery address; shifting additional financial burdens onto passengers for fuel and transport required to recover mishandled luggage; attempting to substitute legally owed cash compensation with restrictive “goodwill” vouchers; implying that such vouchers constitute adequate settlement of unresolved claims; failing to provide transparent refund calculations or justification for nominal reimbursement amounts; and demonstrating bad-faith escalation handling through repetitive, non-authoritative, template-based responses that avoid substantive resolution.

We are expanding this investigation to the public and requesting feedback from Swiss Air customers here.

In-flight Issue very late flight, food disgusting, horrible staff

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Mar 8, 2007, 1:31 AM

carinecita00 carinecita00 is offline

Join Date: Mar 2007

Posts: 1

very late flight, food disgusting, horrible staff

I was on flight 120 on feb 18th 2007 with my husband and my 3 years old daughter. We were supposed to leave at 9:20pm but didn't until almost 1am.During that time, nothing was served, the flight intendant were inexistant .
My daughter got sick during the flight and was vomiting and had diarhea so she soiled all our blankets. I went to the the flight intendant to ask for clean blanket and was told it was one per person.
It was a long horrible flight and nobody seemed to care, I will never travel with AA again and will make sure it's heard

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In-flight Issue very late flight, food disgusting, horrible staff

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