Notices

Swiss Air Investigation: Swiss Air is currently under investigation by AirlineComplaints.org for serious violations of passenger rights. Read more

Swiss Air Investigation (Dec 2025): Swiss Air is currently under investigation by AirlineComplaints.org for serious violations of passenger rights including but not limited to abandoning passengers at foreign airports; causing negligent delays that result in missed critical connections, particularly impacting travelers attending funerals; providing dishonest assurances through flight staff; failing to manage visa-related issues, leaving travelers stranded in untenable legal situations abroad; mishandling luggage containing essential medications; providing inadequate support for grieving passengers; refusing to offer readily available alternative flights; ineffective communication; causing emotional distress to affected passengers; poor coordination with partner airlines; systemic breakdowns in global phone-based customer support; technical failures on their lost luggage website; ignoring customer complaints; and breaching their fundamental duty of care to passengers.

Swiss Air Investigation Update (Feb 2026): Due to observed Swiss Air behavior, this investigation is escalating for additional serious violations of passenger rights including but not limited to issuing token and bad-faith refunds that bear no reasonable relation to the actual value of unused ticket segments; refusing to reimburse documented replacement transportation costs incurred as a direct result of their operational failures; misrepresenting nominal payments as meaningful refunds; failing to honor explicit written commitments to reimburse out-of-pocket expenses; forcing bereaved passengers to retrieve delayed baggage at their own expense despite being provided with a delivery address; shifting additional financial burdens onto passengers for fuel and transport required to recover mishandled luggage; attempting to substitute legally owed cash compensation with restrictive “goodwill” vouchers; implying that such vouchers constitute adequate settlement of unresolved claims; failing to provide transparent refund calculations or justification for nominal reimbursement amounts; and demonstrating bad-faith escalation handling through repetitive, non-authoritative, template-based responses that avoid substantive resolution.

We are expanding this investigation to the public and requesting feedback from Swiss Air customers here. Show less

Customer Service Ticket Agents Humiliate Passengers

Tools...

Thread Tools

Display Modes

#11

Jan 8, 2009, 10:15 PM

Corbel

Banned

Airline Employee (NOT OFFICIAL REP)

Join Date: Jan 2008

Posts: 214

also not siding with the employee, but my brother was also reading this post with me (doesn't work for an airline by the way) and we were both wondering, after you were told the second time that they were boarding the rear of the plane first, why didn't you just go take a seat in the area?? the plane isn't going to leave without you. if you were standing near the line, the agent wouldn't know if you could have been trying to sneak on etc. why didn't you just take a seat in the boarding area??

Reply With Quote

« Previous Thread | Next Thread »

More options...

Currently Active Users Viewing This Thread: 1 (0 members and 1 guests)

Posting Rules
You may not post new threads You may not post replies You may not post attachments You may not edit your posts BB code is On Smilies are On [IMG] code is On HTML code is Off Forum Rules

Forum Jump

Similar Threads
Complaint	Complaint Author	Forum	Replies	Last Post
Customer Service Check in agents unwilling to help	AnsgarWilke	Delta Air Lines Complaints	1	Jun 8, 2008 8:33 PM
Customer Service AA Agents @LaGuardia ....	pc06080706	American Airlines Complaints	0	May 20, 2008 11:43 AM
Baggage Problems No luggage-lies-and agents who cannot read	Abusedluggagepassenger	American Airlines Complaints	0	Jan 5, 2008 9:57 PM
Customer Service LAZY Air Canada Agents	Rosalind_Gardner	Air Canada Complaints	0	Jan 4, 2008 1:01 PM

All times are GMT. The time now is 1:22 PM.

Customer Service Ticket Agents Humiliate Passengers

About Us

AirlineComplaints.org

Advertising