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Swiss Air Investigation: Swiss Air is currently under investigation by AirlineComplaints.org for serious violations of passenger rights. Read more

Swiss Air Investigation (Dec 2025): Swiss Air is currently under investigation by AirlineComplaints.org for serious violations of passenger rights including but not limited to abandoning passengers at foreign airports; causing negligent delays that result in missed critical connections, particularly impacting travelers attending funerals; providing dishonest assurances through flight staff; failing to manage visa-related issues, leaving travelers stranded in untenable legal situations abroad; mishandling luggage containing essential medications; providing inadequate support for grieving passengers; refusing to offer readily available alternative flights; ineffective communication; causing emotional distress to affected passengers; poor coordination with partner airlines; systemic breakdowns in global phone-based customer support; technical failures on their lost luggage website; ignoring customer complaints; and breaching their fundamental duty of care to passengers.

Swiss Air Investigation Update (Feb 2026): Due to observed Swiss Air behavior, this investigation is escalating for additional serious violations of passenger rights including but not limited to issuing token and bad-faith refunds that bear no reasonable relation to the actual value of unused ticket segments; refusing to reimburse documented replacement transportation costs incurred as a direct result of their operational failures; misrepresenting nominal payments as meaningful refunds; failing to honor explicit written commitments to reimburse out-of-pocket expenses; forcing bereaved passengers to retrieve delayed baggage at their own expense despite being provided with a delivery address; shifting additional financial burdens onto passengers for fuel and transport required to recover mishandled luggage; attempting to substitute legally owed cash compensation with restrictive “goodwill” vouchers; implying that such vouchers constitute adequate settlement of unresolved claims; failing to provide transparent refund calculations or justification for nominal reimbursement amounts; and demonstrating bad-faith escalation handling through repetitive, non-authoritative, template-based responses that avoid substantive resolution.

We are expanding this investigation to the public and requesting feedback from Swiss Air customers here. Show less

Flights Canceled / Delayed / Overbooked Were you on a flight that was delayed, canceled, or overbooked?

Canceled / Delayed / Overbooked I got burned by Continental, just like the passengers on flight 1404

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Jan 22, 2009, 5:37 PM

PHXFlyer

Banned

Join Date: Dec 2008

Posts: 1,366

First of all get your facts straight. (Not to mention that the title of your thread is the most insensitive I've seen to date!) There were NO burn injuries on the CO flight that crashed in Denver. The fact that all passengers and crew were evacuated with no loss of life was do to the training and experience of the crew. The fire that engulfed the right side of the plane only reached the cabin after all were evacuated.

Your flight was probably pre-canceled by CO (as was mine from Phoenix to Newark on the 20th) due to weather in the New York area. Unfortunately you probably won't be refunded the difference.

I too was told there were no confirmed seats available to EWR until Tuesday the 23rd but was able to make it out on standby the next day.

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Canceled / Delayed / Overbooked I got burned by Continental, just like the passengers on flight 1404

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