[PHXFlyer]

Originally Posted by barbarino2000

Flight from Orlando to Chicago (Flight 750 on Feb 2, 2009). Suitcases arrived completely soaking wet. All contents (including winter coat) drenched all the way through. Try putting on a wet coat in 16 degree weather!

These were fairly new bags that are 'water repellent', so for this amount of wetness, they had to have been exposed to rain for a long period of time in Orlando.

How could the airline let this happen? Why would the crew not cover customers' personal belongings?? These two bags could not have been more wet if they had been thrown into a lake!

New blouse ruined. About 12 items need to be dry cleaned. Business document soaked through and will need to be re-ordered. Thanks Southwest Orlando ground crew. Your attentiveness to the obvious (Rain + Bags sitting outdoors uncovered) shows that apparently hiring monkeys would have been a better decision.

I'm so angry at their lack of respect that I can't put it into words. All I can do is be grateful that JetBlue has added new locations so I can fly with them instead.

Bags are transported from the terminal building to the aircraft and vice-versa in open baggage carts and loaded onto the aircraft on conveyor belts all exposed to the elements. To expect that your bags will be sheltered from rain or snow at all times is absurd. The forecast for Orlando today called for rain with the possibility of thunderstorms which indicates that the rain might have been heavy at times. I doubt the baggage handlers intentionally left your bags where they would be inundated with water.

Hiring monkeys would have been a better decision? Really? Do you have the same disdain and prejudice for all service employees? I think you should take the matter to the manufacturer of your "water repellent" bags. Do you know what the Denier count of your bags is? The name of the manufacturer? I can assure you if you purchased them at Target or Wal~Mart you got what you paid for!