Notices

Customer Service Have you had any problems with US Airways' Customer Service? Have US Airways employees treated you poorly?

 
Tools...
 
Thread Tools Display Modes
Prev Previous Post   Next Post Next
  #3  
Old Feb 8, 2009, 6:06 PM
PHXFlyer PHXFlyer is offline
Banned
 
Join Date: Dec 2008
Posts: 1,366
Default

Quote:
Originally Posted by Butch Cassidy Slept Here View Post
If you would have had to do an overnight stay in Philadelphia to fly direct into Akron, claiming compensation for the cost of surface transportation, from Cleveland to Akron, might be worthwhile depending on what your outlay was. US Airways and perhaps, others on this board who I can't identify, will tell you their contract of carriage allows them to dump you in Hong Kong (or something, almost, as outrageous.) However, a small claims court may not see it that way. As to the baggage: It just re-enforces that old saying--"there are only two kinds of baggage--lost, and carry-on." Actually, as United (barf!) is saying, nowdays, there is also Fedex.
Unfortunately he probably won't get any compensation for actual travel expenses (rental car, gas, mileage, etc.) since it was his choice to go to Cleveland rather than Akron. I'm not saying it's right or fair, just don't want to set the OP's expectations too high.

Yes, they canceled his Akron flight, but with US as the only non-stop option to CAK after 4:45 PM I doubt there were many options to re-book him on another airline. His only other choice would be overnighting in PHL which I'm guessing wasn't an option either because he was traveling for a job interview. So US gave him an choice to fly to CLE instead and he accepted that arrangement. US Airways' obligation to get him to his ticketed destination ended there.
 

More options...
Currently Active Users Viewing This Thread: 1 (0 members and 1 guests)
 

Posting Rules
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts

BB code is On
Smilies are On
[IMG] code is On
HTML code is Off

Forum Jump


All times are GMT. The time now is 8:16 PM.

 

About Us

We are the oldest and largest Airline Complaints organization in the world. We have been making your airline complaints matter since 2006. Learn more.

 

Advertising

Advertise with us to reach a highly-targeted audience of airline passengers.

Copyright © 2006 - 2023