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Swiss Air Investigation (Dec 2025): Swiss Air is currently under investigation by AirlineComplaints.org for serious violations of passenger rights including but not limited to abandoning passengers at foreign airports; causing negligent delays that result in missed critical connections, particularly impacting travelers attending funerals; providing dishonest assurances through flight staff; failing to manage visa-related issues, leaving travelers stranded in untenable legal situations abroad; mishandling luggage containing essential medications; providing inadequate support for grieving passengers; refusing to offer readily available alternative flights; ineffective communication; causing emotional distress to affected passengers; poor coordination with partner airlines; systemic breakdowns in global phone-based customer support; technical failures on their lost luggage website; ignoring customer complaints; and breaching their fundamental duty of care to passengers.

Swiss Air Investigation Update (Feb 2026): Due to observed Swiss Air behavior, this investigation is escalating for additional serious violations of passenger rights including but not limited to issuing token and bad-faith refunds that bear no reasonable relation to the actual value of unused ticket segments; refusing to reimburse documented replacement transportation costs incurred as a direct result of their operational failures; misrepresenting nominal payments as meaningful refunds; failing to honor explicit written commitments to reimburse out-of-pocket expenses; forcing bereaved passengers to retrieve delayed baggage at their own expense despite being provided with a delivery address; shifting additional financial burdens onto passengers for fuel and transport required to recover mishandled luggage; attempting to substitute legally owed cash compensation with restrictive “goodwill” vouchers; implying that such vouchers constitute adequate settlement of unresolved claims; failing to provide transparent refund calculations or justification for nominal reimbursement amounts; and demonstrating bad-faith escalation handling through repetitive, non-authoritative, template-based responses that avoid substantive resolution.

We are expanding this investigation to the public and requesting feedback from Swiss Air customers here.

Customer Service Have you had any problems with AirTran Airways' Customer Service? Have AirTran Airways employees treated you poorly?

Customer Service AirTran... sneaky, and rude too

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Mar 28, 2009, 1:10 PM

Corbel

Banned

Airline Employee (NOT OFFICIAL REP)

Join Date: Jan 2008

Posts: 214

1st-Ryan isn't charging for the restroom....at least yet. it was an idea, and of course the news media (always mentioning the bad in the airlines and not the good things) mentioned it. it was an idea that Ryan CEO was looking into....and i hope it doesn't fly, this idea was just plain dumb.
2nd-i use to work for allegiant and they charge for advance seating, or free when you check in. and most people would wait and get seats when they check in. get to the airport extra early to get seats. if they seat you away from your child, explain that you cannot. i dont have kids, but would NEVER let my child sit next to some stranger. if im flying with my husband and child then fine, my husband can sit next to my kid and i'll sit somewhere else or vice versa. but i have flown air tran many times and they have always been great with service. im sure you will have no problem getting seats together

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Customer Service AirTran... sneaky, and rude too

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