[mkasperzak]

What was United thinking when it decided to start charging $150 to re-issue a ticket where the price has gone down? I know all the carriers are doing it, but United was one of the bright spots on this practice. Is it even legal. Maybe everyone should contact their State Attorney General. Aren't the airlines watching the same news we are about corporate greed, excess and arrogance?

[The_Judge]

Believe me, I hate the greed of airlines as much as the next guy. But.......in this case I agree with them.

Time and time again I've seen this type of request and the best answer I can think of is, what if the price had gone up? Would you expect to pay the increase? Or how many other businesses offer a refund of any type after a purchase if the price goes down. If you bought a car last week and this week there was a sale where the price went down by 20%, could you get a refund by paying any sort of a penalty?

I see your point but please see mine, as well. Especially the first example of paying more if the fare went up.

[mkasperzak]

You may be right as to the legal issues, but lets talk Customer Service. Nordstroms for one will always honor a sale price after a purchase at list. Do they have to? No, but it is the right thing to do by the customer. Besides, the way United used to do it encouraged people to buy without the fear of the price falling because they could get a voucher, which might never even be used.

[countrynewsman]

I understand where you're coming from, but remember that Nordstroms does not sell perishable products. An airline seat is a perishable product.

[travelfool]

I totally agree with mkasperzak. I used to tell everyone to book with United and just watch the fares; getting a credit voucher was easy and worthwhile. When I book , I never expect a credit, but when one becomes available, it is very much appreciated. United's policy change will most definitely change the way I book my flights in the future. It's too bad that United aligned itself with the pack rather than staying its own consumer-friendly course.

[mkasperzak]

Originally Posted by travelfool

I totally agree with mkasperzak. I used to tell everyone to book with United and just watch the fares; getting a credit voucher was easy and worthwhile. When I book , I never expect a credit, but when one becomes available, it is very much appreciated. United's policy change will most definitely change the way I book my flights in the future. It's too bad that United aligned itself with the pack rather than staying its own consumer-friendly course.

So, be sure and write! I just saw something else from United where they have reversed themselves on an unpopular policy change.

[travelfool]

I did write to them. Want to see the response?

The reversal you mentioned, does that have to do with bonus EQM? I couldn't find confirmation of that on their website.

[mkasperzak]

Originally Posted by travelfool

I did write to them. Want to see the response?

The reversal you mentioned, does that have to do with bonus EQM? I couldn't find confirmation of that on their website.

No, but I looked for that as well. I could only find info about triple miles. It had to do with the co-pay for using miles to upgrade and B fares.

[travelfool]

I read in either Elliot or Tripso that United had decided to award EQM for flights previously purchased, but will be taken during the award window, instead of only purchased and flown during the identified period. Did you see that? It's not on the United website that way though.

[mkasperzak]

Originally Posted by travelfool

I read in either Elliot or Tripso that United had decided to award EQM for flights previously purchased, but will be taken during the award window, instead of only purchased and flown during the identified period. Did you see that? It's not on the United website that way though.

I read the same thing, but haven't confirmed it. I am such a 1K fool I just flew roundtrip to BOS thursday for the DEQM. Only cost me $279. Would be nice to confirm the DEQM issue.