[CWas]

Apparently, from reading the other posts in this thread, you're not alone in assuming I want someone's *head on a platter* - I do not wish that at all. All my complaints about AA are directed at AA' management and only its management.

Generally speaking, any time an employee makes such an error in judgment, it's usually because he or she doesn't know any better - because he or she was not trained to know any better! And lack of proper training, well, that's not the fault of the employee, but rather the fault of management.

Originally Posted by snowlane

BTW, Do you have the number they called you from? I would LOVE to have it to call them myself!

No, but I do have the number I called originally.

Taken from their website. (Note that this only applies to handicapped related problems...)

Past Date Travel Experience
If you are a customer with a disability and have recently experienced a problem on a previous trip, we invite you to call us directly at (817) 967-3000. Please provide your full
name, a daytime phone number, and mention that you are calling to discuss a disability-related matter. We will return
your call no later than the end of the following business day.

If your comments are not related to a disability, please see our Customer Relations section.