[mdisano]

Jet Blue has cancelled my flight to Cancun siteing and epidemic in Mexico. The problem is they are offering other flights just not this non-stop flight anymore...So why are they offering other flights then, if the reason for the cancellation is an epidemic? Who says there is an epidemic? The government is not forcing this, strictly was a Jet Blue Decision, fine ok...so where is the ability to get a refund ( not a Jet Blue credit ) but a full refund on my ticket so I can seek other means of transportation with Airlines that are not declaring and Epidemic and cancelling their non stop flights? How are they compensating me for the inconvenience? They are not!!!
I have arranged to be arriving and departing at the time other family members who don't speak english are also traveling, of course on another airline which is still offering the non-stop flight. This is a problem for me and the airline will not understand my predicament and accomodate my request for a full refund. This is unacceptable practice considering the circumstances that the Government has not issued an Epidemic and that ( recent discussions with resorts in the Cancun area )there is no Cases of Swine Flu reported in Cancun.
I believe at the very least...some sort of compensation inconvenience is due, if not the ability to get a full refund.

There were NO Advisories listed when I booked this flight. I booked early to get this non-stop flight at a specific fee. I am now inconvenienced and will spend almost 3 hours longer traveling without any compensation for my time and the time lost on my vacation. I have not heard of other airlines canceling flights because of this. I don't know what the policies are if they are canceling and rescheduling customers ( that is right, the word customer is not used by JetBlue very much ).

[azstar]

You are entitled to a full refund if an airline cancels a flight for any reason, including weather. You are only NOT entitled to a refund if a flight is delayed, but still operates. Read the "contract of carriage" which must be posted on their website.

[azstar]

This is a quote from Jetblue website:

Whenever Carrier cancels or otherwise fails to operate any scheduled
flight, Carrier will, at the request of the Passenger either (i) transport the
Passenger on another of Carrier’s flights on which space is available at
no additional charge, or (ii) provide Passenger with a full refund in
accordance with Section 26 below. Except as may be provided in
Section 37 below, Carrier shall have no other liability or responsibility to
any Passenger as a result of a failure to operate any flight.

[mars6423]

I do believe that you should be entitled to some sort of refund, maybe not a full refund if you changed the flights as there are transfer fees, but even so they can/should be waived since it wasnt up to your discretion

however there is one thing that you have incorrect, and that is other airlines not canceling their flights

i have heard and seen many flights going to cancun, as well as other places in mexico, canceled and sometimes it doesn't appear online when your looking at flight schedule but when you are booking that flight an alert should come up, they have even been saying so on the news so it is somewhat still your responsibility to understand the circumstances

either way, you are still entitled to a refund and you should pursue one by contacting jetblues customer service/complaints

and when did you book your flight?

[PHXFlyer]

Because of the influenza outbreak which seems to have begun in Mexico people have been canceling their travel plans to Mexico in droves. It is because of these cancellations and the reduction of future demand that many airlines are reducing capacity to many Mexico destinations. You should, however, be given the option of a full refund since the flight you were originally booked on no longer operates. If JetBlue refuses to give you a full refund you should contact the DOT immediately.

[abutterfinger25]

Just to pile on, if JetBlue does not offer you a refund, file a complaint with us http://airconsumer.ost.dot.gov/problems.html

[Dixie Cook]

Jetblue changed my flight from Tampa to Cancun for Sept 5, returning Sept 12. The return flight is now Orlando. When I asked them how I was supposed to get from Orlando back to my car in Tampa, they said it was not their problem. They did offer me a refund, after I asked, but shorted the refund $8 for an unuseable credit, when I complained they changed it to a full refund. But it will take at least 10 days for the credit to show up on my statement, leaving me with no money to buy another ticket if I could even find one. They had no problem charging my flight immediately to my credit card. So now they are using my money free of charge for 2 months. The credit I received for an overcharge on their part is only useable if you pay a $15 fee for calling them. That make's sense???

[PHXFlyer]

You may not have experience with credit transactions involving credit/debit cards but it has always been my experience that credits take much longer to process than the original purchase. This is regardless of the merchant. In this case the merchant just happens to be the airline.

Also remember that any merchant will quote you the standard "2-6 weeks before your credit will appear" but it usually takes less time than that.

[abutterfinger25]

Federal regulations state that legitimate credit card refunds need to be proceesed back to the credit card within 7 business days. However, it may take up to two billing cycles to appear on your credit card statement depending on your credit card's billing cycles.