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Customer Service Have you had any problems with AirTran Airways' Customer Service? Have AirTran Airways employees treated you poorly?

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  #1  
Old Jul 13, 2009, 5:45 AM
justme justme is offline
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Default AirTran wasting money on "stunts" intead of employees

Just putting this out there for consideration. AirTran just recently laid off over 2000 employees to cut costs, but are funding "stunts" and record attempts and spending thousands of dollars to paint airplanes with random people on the side. Just one of the many reasons I do not like AirTran. see link: http://www.npr.org/templates/story/s...6498235&ps=bb3
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I think Bigfoot is blurry, that's the problem. It's not the photographer's fault. Bigfoot is blurry, and that's extra scary to me. There's a large, out-of-focus monster roaming the countryside. Run, he's fuzzy, get out of here.
- Mitch Hedberg
  #2  
Old Jul 13, 2009, 8:46 AM
PHXFlyer PHXFlyer is offline
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It's called advertising. No matter how many employees a company lays off in tough economic times, there is always a need for advertising. I remember when Delta emerged from Bankruptcy there were people on the streets of New York handing out free music download cards with the new Delta logo on them.

The US domestic and to a somewhat lesser degree international passenger traffic has fallen off substantially. The layoffs are due to capacity reductions. Fewer planes flying require fewer pilots, flight attendants, maintenance people and so on down the line. The companies still need an advertising budget to get butts in the seats. If that advertising includes a guy living on planes for 30 days or painting a bikini-clad super model on the outside of the plane then so be it.

Incidentally this is NOT a specific customer service complaint. It would have been more appropriate to post in the General Discussion forum. Mods?
  #3  
Old Jul 13, 2009, 11:37 PM
bah humbug bah humbug is offline
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Originally Posted by justme View Post
Just putting this out there for consideration. AirTran just recently laid off over 2000 employees to cut costs, but are funding "stunts" and record attempts and spending thousands of dollars to paint airplanes with random people on the side. Just one of the many reasons I do not like AirTran. see link: http://www.npr.org/templates/story/s...6498235&ps=bb3

When did Airtran lay off 2000 employees? That is so not true......
  #4  
Old Jul 13, 2009, 11:46 PM
PHXFlyer PHXFlyer is offline
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Originally Posted by bah humbug View Post
When did Airtran lay off 2000 employees? That is so not true......
I did some checking. 169 pilots and 480 other personnel back in Sept. '08. That doesn't seem to equal 2000 and internet searches didn't come up with any other significant workforce reduction at AirTran since then.

The OP was just as factual in his other post about TSA rules, etc. Apparently he knows how to post half-truths and mis-information on forums but lacks the skills to do a simple Google search.
  #5  
Old Jul 15, 2009, 4:44 AM
Jetliner Jetliner is offline
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Air Tran has NEVER laid off even close to 2,000 people. As for the layoffs lest September that were mentioned, most (if not all) are back. Most of those were voluntary leaves for that one month alone.

He says he's o former legacy carrier employee. That wouldn't happen to be Delta would it?
  #6  
Old Jul 15, 2009, 5:44 AM
justme justme is offline
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I said it in another post, I'll repeat it here. My original statement that Airtran laid off 2,000 people may have been incorrect, but non-the-less, has nothing to do with the point I was trying to make. I did not ever say that Airtran should not spend money on advertising, I never said that laying people off to cut costs was wrong. I only posted to bring to light the idea that funding "stunts" so soon after you have had any lay offs may not be the best idea. As for which airline I have worked for in the past, in fact it's more than 1, I didn't say for a reason. It will stay that way.
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I think Bigfoot is blurry, that's the problem. It's not the photographer's fault. Bigfoot is blurry, and that's extra scary to me. There's a large, out-of-focus monster roaming the countryside. Run, he's fuzzy, get out of here.
- Mitch Hedberg
  #7  
Old Jul 15, 2009, 3:27 PM
Jetliner Jetliner is offline
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Originally Posted by justme View Post
I only posted to bring to light the idea that funding "stunts" so soon after you have had any lay offs may not be the best idea.
OK, but as pointed out already you need to check your facts before you post. AirTran never laid off anywhere near that number of people, most of the layoffs were for a one month period only, and how do you know how much they spent on this? The never paid for lodging since he slept on the plane. They never paid for food, as I understand it people brought him stuff. Also someone on the inside told me that he always had someone else flying with him (who do you think was holding the camera for all that video of him on the planes) - that person probably also got food. So in the end, the only real expense would have been paying Mark himself. How much of that would realistically covered payroll for how many employees?

Something else you have to keep in mind is that AirTran has signed on quite a few sports figures in the past (Danica Patrick, Dan Wheldon, Jake Delhome, and prior to the doggie incident Michael Vick), plus a few others. They didn't pay them with money. They gave them a certain number of plane tickets. Not every flight they would take is going to be 100% full, so that means that not every flight is loosing one seat of revenue, so this is a hell of a lot cheaper than paying them outright. Now it looks like this guy's frequent flier credits are being donated, but I'm willing to bet he still has a few free flights ahead of him.
  #8  
Old Jul 15, 2009, 10:43 PM
justme justme is offline
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Quote:
Originally Posted by Jetliner View Post
OK, but as pointed out already you need to check your facts before you post.
Correct. I should have. Lesson learned.

Quote:
Originally Posted by Jetliner
They never paid for lodging since he slept on the plane. They never paid for food, as I understand it people brought him stuff. Also someone on the inside told me that he always had someone else flying with him (who do you think was holding the camera for all that video of him on the planes) - that person probably also got food. So in the end, the only real expense would have been paying Mark himself. How much of that would realistically covered payroll for how many employees?
Here's the problem with that logic. First, if he was sleeping on airplanes, he would have needed an airline ID, and an airport security ID. Who do you think paid for that? If he didn't have either, he had to have an escort the whole time, which means AirTran was paying overtime for someone to babysit. Another money spending aspect of the publicity stunt. Second, you say there was more than just him staying on the airplane, yet the only cost would be for Mark. Did the camera man not take up a seat, not eat, not need an ID? The more people there are, the more it costs, in any situation. Your math that says two people only cost as much as one doesn't make sense. As far as "someone on the inside" telling you the details, I guess we'll have to call it even, I know people, you know people. I don't care who can pee the farthest. Third, undoubtedly whatever cost was incurred to feed him, get him an ID, etc. would not have been enough to save someones job. Again, the point was NOT that they shouldn't have done this in order to save several peoples jobs. BUT, that money could have been spent to get an actual employee an ID, or the seat used for a crew member going to training, etc.

Quote:
Originally Posted by Jetliner
Something else you have to keep in mind is that AirTran has signed on quite a few sports figures in the past (Danica Patrick, Dan Wheldon, Jake Delhome, and prior to the doggie incident Michael Vick), plus a few others.
Very true, the airplane with Danica Patrick on it looks great. The problem is, that these people that have had airplanes painted for them are celebrities that passengers know and RECOGNIZE. How many people do you think are looking at the airplane with Mark "the comedian and record breaker" and saying "Who the hell is that guy?"

In the end, the point is this. If you were laid off, or being forced to take pay cuts then had to watch your company (IMO) waste money on some Joe Schmoe who wants to break a record, wouldn't you be even a little upset?
__________________
I think Bigfoot is blurry, that's the problem. It's not the photographer's fault. Bigfoot is blurry, and that's extra scary to me. There's a large, out-of-focus monster roaming the countryside. Run, he's fuzzy, get out of here.
- Mitch Hedberg
  #9  
Old Jul 16, 2009, 12:00 AM
bah humbug bah humbug is offline
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Thumbs down You don't have a clue

Off the wall things like this attract attention, be it humorous, crazy or just plain stupid. If Airtran had to "pay" for the kind of publicity this "stunt" got it would have cost millions. Obviously it cost money for advertising, all airlines still advertise (newspapers, radio, tv) even during difficult times. This so called "stunt" cost Airtran way less and reached more people than any other form of advertising would have.

......and by the way, I know this is redundant, but Airtran has NEVER even come close to laying off 2000 employees, nor have they given any pay cuts...the fact is ground crew has received a pay increase every year for the last 10 years. So hard to pay attention to those who have no idea what they are talking about.

The reason you have worked for more than 1 legacy carrier is probably because you lost YOUR job to lay offs. Had you been working with Airtran instead of hating them, you would most likley be an employee, not a former employee.
  #10  
Old Jul 16, 2009, 12:28 AM
justme justme is offline
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How many freaking times do I have to eat crow pie. Jesus H. Christ, I know that Airtran didn't lay off 2000 people. It was an exaggeration to make a point. And just so you know, I have never been laid off or fired from any job I have ever held. The reason I have worked for more than one airline is because I have lived in lots of different places. And for the record, I would never in a million years voluntarily work for AirTran. Every person I have ever talked to that has either worked for in the past or currently works for AirTran hates the company more than genital warts. From what I hear, AirTran treats their employees like garbage, but then again, you only hear the bad stories. I'M GOING TO SAY IT ONE MORE TIME. I KNOW AIRTRAN DID NOT LAY OFF 2000 PEOPLE. I WAS TRYING TO MAKE A POINT. LIKE IT OR DON'T, I REALLY DON'T CARE. As far as you thinking I have no clue what I'm talking about, if you want to read a post from someone who has no clue what they're talking about, read some from PHXFlyer.
__________________
I think Bigfoot is blurry, that's the problem. It's not the photographer's fault. Bigfoot is blurry, and that's extra scary to me. There's a large, out-of-focus monster roaming the countryside. Run, he's fuzzy, get out of here.
- Mitch Hedberg
  #11  
Old Jul 16, 2009, 1:03 AM
bah humbug bah humbug is offline
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Quote:
Originally Posted by justme View Post
From what I hear, AirTran treats their employees like garbage, but then again, you only hear the bad stories.
Obviously you have only heard the bad stories. Did any of those stories sound different than any other airline? I doubt it. If airlines treated their employees "great" there would be no need for a union, which most airline have.

Airtran ground crew and reservations agents have been union free for 15 years....must say something about the treatment of their employees.
  #12  
Old Jul 16, 2009, 2:34 AM
Jetliner Jetliner is offline
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Originally Posted by justme View Post
Here's the problem with that logic. First, if he was sleeping on airplanes, he would have needed an airline ID, and an airport security ID. Who do you think paid for that? If he didn't have either, he had to have an escort the whole time, which means AirTran was paying overtime for someone to babysit.
Not really the case. I'm sure there had to be a background check, but keep in mind he flew back to Atlanta every night. They have full time maintenance on duty. And as long as he was escorted onto the plane, and did not get off, then actually as long as someone has view of the plane, no babysitter needed. It's on the edge, but it's legal since it was set up by the upper management of the airline.

He said somewhere that he was awakened by the moving of the plane. The mechanics were towing from one gate to another and forgot he was on board.

Regardless of all of this, I know that you now understand that there were not 2000 employees laid off. But you still contend that there were some. Again, not true at this point, since the furloughed employees have since been called back. It would have been one thing if they had paid whatever at the same time there were laid off employees, in which case your argument could hold at least some water (though not much with the other posts), but the two didn't happen at the same time. So the bottom line is your entire first post is completely wrong, not just the numbers.
  #13  
Old Jul 16, 2009, 8:50 AM
justme justme is offline
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Quote:
Originally Posted by bah humbug View Post
Obviously you have only heard the bad stories. Did any of those stories sound different than any other airline? I doubt it. If airlines treated their employees "great" there would be no need for a union, which most airline have.
Yes, obviously I have only heard bad stories about AirTran, but I have talked to employees of several airlines, Delta, JetBlue, Soutwest, Alitalia, and Saudi Arabian Airlines to name a few, that love their respective companies. And no matter how anyone feels about any airline they work for there will never be a need for a union. We're not in the late 19th and early 20th centuries anymore, when, because of a lack of labor laws, I agree that unions were necessary. There are so many laws on the books protecting employees of every description now, that the only thing a union is good for is taking money out of your paycheck and stifling communication. Why in the world would I want to pay a someone to bully my boss for something they would've gladly given me anyway. Somehow I can imagine this sparking a whole new thread about the usefulness/uselessness of unions.
__________________
I think Bigfoot is blurry, that's the problem. It's not the photographer's fault. Bigfoot is blurry, and that's extra scary to me. There's a large, out-of-focus monster roaming the countryside. Run, he's fuzzy, get out of here.
- Mitch Hedberg
  #14  
Old Jul 16, 2009, 11:06 AM
bah humbug bah humbug is offline
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Originally Posted by justme View Post
Why in the world would I want to pay a someone to bully my boss for something they would've gladly given me anyway.
Exactly....and the fact that Airtran (customer service/ramp/res) has been union free for 15 years says something about the company, they must be doing something to keep their employees happy. It can't be as bad as you "informants" make it out to be.
  #15  
Old Jul 17, 2009, 6:03 AM
airhead airhead is offline
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Default To Justme:

If you are going to exaggerate or lie, you lose credibility; even to make a point.
  #16  
Old Jul 17, 2009, 6:20 AM
justme justme is offline
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Default To airhead:

Guess that means no one on here has any credibility, since EVERYONE that has ever posted here has certainly either exaggerated and lied at some point in their life. Especially if they're posting a complaint here, you can't tell me you believe all the outrageous stories you read.
__________________
I think Bigfoot is blurry, that's the problem. It's not the photographer's fault. Bigfoot is blurry, and that's extra scary to me. There's a large, out-of-focus monster roaming the countryside. Run, he's fuzzy, get out of here.
- Mitch Hedberg
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