[justme]

I think it should fall on the site it's used on to let her know that she has a complaint made against her and would she like to respond. I think that is fair, don't you??

I think that may a bit too idealistic. First of all, the only way they would be able to notify her is if they had access to the internal databases of email address for every airline... that would be scary. And second, there are soooooo many complaints (many of which are unfounded, but nontheless, are posted here) that they would be so busy trying to contact everyone involved in the complaints that they wouldn't have time to "moderate." (I use that term lightly)

I kind-of like the idea of numbers, aside from the fact that it would make the people wearing them feel like prisoners. Police have badge numbers, and when someone is upset and wants to file a complaint against an officer, what do you always hear them yell? "What's your badge number!?!" (Bold cause they're yelling!) It's because it is an anonymous way for the complainant to identify who they are complaining against. I know, I know... cops also wear name badges, but they normally only say "Officer Judge" or "Detective Butch" or "Sergeant Jimworcs" or "Captain Justme" (I know that list was longer than it needed to be, I didn't want to leave anyone out... notice I'm the captain! ) They, like Delta, do not require a full name on the name badges.

[The_Judge]

I was being a bit facetious about the contacting the employee but it really wouldn't be that hard. Her full name is given and where she works. Call the 800 number, ask to be connected to a certain city or what that phone number is and when they are called, ask to talk to the manager. The whole process would take just a few minutes, depending on the wait time for the 800 number.

[justme]

Call the 800 number

"THE" 800 number? Which one? Reservations? I seriously doubt they would be permitted to, or have time to, act as a switch board for passengers wanting to talk to someone at the local airport on the phone. Not to mention, legally they cannot tell you if "Ms. Daisy Dukes" is employed with the airline, you have to call HR for that.

ask to be connected to a certain city or what that phone number is

Again, I don't think they would connect you to an airport number, with the only exception being that they may give you the baggage service number. (only if it is published locally) They certainly wouldn't give you the numbers for any airport... They are unlisted, and have a warning when you pull them up that says, "These numbers for intra-company use only", for a reason. Can you imagine the bedlam if passengers got a hold of the ticket counter phone number, or a bag room number, or worse yet, a supervisors number!?! It's crazy to think that calling an 800 number would eventually get you to a supervisor of a specific employee.

[The_Judge]

Yes........the 800 number. I think you know exactly what I mean.

Happened all the time in the city I worked. People would call the 800 res (for the sake of justme) number cuz the local station numbers are unlisted (for good reason) and they can forward the call. It's not a hard thing to do and was done all the time where I worked.

And I am not saying to ask if she is an employee as we all here know she already is. I'm saying to ask for the manager of the station to give him the story to let her know her name is being used here.

Or even email corporate to at least make them aware and let them decide if they want to contact the employee and it would also make them aware there is a complaint coming to them or already there.

Seems fair to me to let the employee at least have a chance to get here to respond.

[jimworcs]

I was joking about the numbers.. I can't believe how many of you think that is a good idea! Judge, if you go to a restaurant and it is lousy, do you think you should have the permission of the owner before you bad mouth them publicly? Should you be prevented from naming the bad waiter? If not, perhaps you think it should only apply to the internet. (In which case, I assume you will be calling for Trip Advisor to be banned, which names people as do many other "review" websites). Or perhaps, you just think it is only airline employees who should get this special protection. We can also kiss goodbye to movie reviews, critical reviews of actors unless they are notified and given a right to reply, restaurant critics, consumer websites, etc. It would be like the kind of trouble you get into if you criticise the King in Thailand, and who would be comfortable there? Oh yeah, sorry.....

For pities sake stop saying she can't defend herself. If she doesn't know she has been attacked, she doesn't need to defend herself. If she does, she can come on here and post her "right to reply". Which part of the first amendment are you opposed to? Freedom of speech is NOT a new concept...it was enshrined in the British Bill of Rights of 1689, the French Declaration of the Rights of Man in 1789, European, American and African Charters of Human Rights and the US Constitution. I can't believe how readily you, as proud Americans, are willing to give up this hard fought human right, to protect the feelings of a Delta Supervisor with a bad attitude.

[The_Judge]

I was joking about the numbers.. I can't believe how many of you think that is a good idea! Judge, if you go to a restaurant and it is lousy, do you think you should have the permission of the owner before you bad mouth them publicly?

Not quite the same I would say. The restaurant is promoting themselves by name. An airline agent isn't.

Should you be prevented from naming the bad waiter?

Yes, by name and location of work.

If not, perhaps you think it should only apply to the internet. (In which case, I assume you will be calling for Trip Advisor to be banned, which names people as do many other "review" websites).

Up to them, I do not frequent their site.

Or perhaps, you just think it is only airline employees who should get this special protection. We can also kiss goodbye to movie reviews, critical reviews of actors unless they are notified and given a right to reply, restaurant critics, consumer websites, etc.

Again, not quite the same as an employee of an airline. Actors/actresses have given their name to the movie and therefore are free game and in fact, love publicity, good or bad. An airline agent does not lend his/her name to the airline

It would be like the kind of trouble you get into if you criticise the King in Thailand, and who would be comfortable there? Oh yeah, sorry.....

The trouble for doing that would not be quite the same. Jail as opposed to what, a talking to by a manager???

For pities sake stop saying she can't defend herself. If she doesn't know she has been attacked, she doesn't need to defend herself. If she does, she can come on here and post her "right to reply". Which part of the first amendment are you opposed to? Freedom of speech is NOT a new concept...it was enshrined in the British Bill of Rights of 1689, the French Declaration of the Rights of Man in 1789, European, American and African Charters of Human Rights and the US Constitution. I can't believe how readily you, as proud Americans, are willing to give up this hard fought human right, to protect the feelings of a Delta Supervisor with a bad attitude.

Never did I say I was opposed to any of what you said, only that if named, an employee should be given a fair chance to respond. Do you disagree with that??

We will never agree on this but it's a fun debate and I know the site will never do as I suggested so I guess it might be better to let this thread rest, at least for me. Feel free to carryon as I'll look in but see no need to respond as we are too far apart. I am striking, just like BA. Btw and off topic, what's the lastest with them?

[jimworcs]

Fine, lets agree to disagree.

On BA.. the management are currently recruiting new staff on new contracts.. the union are balloting their members about further strike action in August (peak summer holiday disruption). However, the overall feeling is that the FA's have lost this battle. BA are increasingly able to operate even during the strike.

In truth, even the union is now fighting primarily to save face. The original dispute was over a reduction from 14 to 13 FA's on long haul flights. The union seems to have conceded this point. However, BA warned any staff who went on strike that they would withdraw their flight concessions. (These are a voluntary benefit and not contractual). The FA's are now demanding these be restored. It is vital for some of them as they "commute" from Europe to LHR to get to their jobs, using the benefit.

I think it is largely over. The truth is, some cabin staff earn up to £40K per annum. It is unsustainable in the current market.

[wkharris2001]

to get back to the original subject I can tell you for a fact that unless you have a supervisor sign in. the computer literally inhibits you from checking the bag in even 1 minute late. there used to be an entry we could do to get around this by "inserting times" basically we told the computer that the flight left at 4:30 instead of 3:30 and then we were able to check the bag in...re-insert the correct time and be done with it. not all agents know of this entry. but enough people knew of it and were abusing it, so they took it away from us. for security reasons we are also required to check your bag in on the same flight that you travel so if we couldn't check your bag in for the first flight we can't just send you and then send your bag later. this really isn't commenting on the behavior of the agent in PHL but i did want to share some information with everyone to let them know a little bit about why the agent wasn't able to 1) just take the bag and take a chance that it makes it and 2) just send the bag on a later flight hope this helps a little

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the views and opions expressed here are my own and not those of Delta Air Lines