[barb haumesser]

It is difficult enough just to fly these days with extra security, pat downs, my luggage taken out in front of other passengers, we all struggle to take half of our clothes off before the xray machine, etc etc etc. Im happy there are precautions taken because we all want security in the air but its becoming excessive in my opinion.

On top of airline flight hikes, cost of baggage both ways, no customer service AT ALL, the airline are now a do it all yourself industry! Its becoming so cumbersome and stressful to just take a two hr flight that my family and friends (and myself) are planning to drive vs fly for state to state traveling.

Last night as I was checking my luggage (myself) and weighing the luggage (myself) (with a pinch nerve in my back) the scale showed that I was 7 pounds over the 50 pound weight requirement. As I didnt have any additional clothes, etc in my luggage I dont see how this is possible!

Two agents were standing there, no assistance at all..just chatting to each other. No suggestions..nothing! Myone piece of luggage that cost $25 to fly to Texas was now going to cost me an additional $125.00 to fly home to Ohio!!!! so on top of my ticket price it cost me $250.00 for one piece of luggage round trip. It is absolutely ridiculous and the airlines continue in this fashion they will end up filing bankruptcy!!! I had a carry on and neither agent mentioned adjusting the luggage on the scale OR transferring something to a smaller bag.

It was a terrible all the way around and I wont fly United again. We sat on the runway for over a half hour, the flight attendant was unfriendly and surly (and dont even offer a hello or a snack I might add).

The flight landed and I saw my luggage sitting on the tarmack by itself, no people or other luggage around, i mentioned it to the agent and she seemed disinterested. I had to climb abt 40 steps (no escalator, elevator) with my computer bag, carry-on (and again with the bad back!) I spoke to a large man that worked there and asked him abt the steps and he laughed and said ..yes they didnt think it through did they?!?!?! No offer of help..nothing!!

I am livid about the whole United Airline experience and when I spoke to someone from United today she gave me the runaround. Seems its almost impossible to speak to a real person to hear complaints!!!!

Never Again..this airline is one of the worst and Ive flown for years. I will check compliants and reviews in the future before booking a flight anywhere!! Very very stressful and expensive!