[wdyson]

My wife and I were going to Chicago for a wedding.
After buying the tickets we changed our plans, and decided to lengthen our stay.

We went online and brought up both of our tickets to change our return flight. I selected a return date on my ticket and submitted my credit card info. When the page refreshed it showed her ticket info and not mine. Since I was trying to change mine but saw her ticket instead we both rechecked or flight itenerary. Niether itenerary showed a change. So we called United customer service. They made the changes and charged us. I checked my bank account and had been charged for the change that had not registered on either account.

I registered for a refund with the help of United Customer service. They told me I would hear from someone in 72 hours. 80 hours later I called back because I had not been called. They told me to wait another day.

I waited 2 more days and called back, and requested the status. The 1st agent I spoke with said I needed to wait 7 to 10 more days for the status. I said I whould know the status before that. Even if I had to wait for a refund. He trasnfered me to another agent.

That agent went back and forth with me about whose ticket had been charged. I let him know that nither ticket registered a change and that I was charged 3 times for one change to each ticket. He put me on hold for about 15 minutes. After that he came back and said I should get my money back in about 10 business days.

I have my fingers crossed. My total time working for my refund has been 3 hours and 5 diffrent agents. They try like hell not to give you what is rightfully the customers.

I will probably forgo business with them in the future. Keeping my money for 3 weeks is garbage. I am sure they do the poor webpages intentionally to wrap up as much money as they can in limbo. Crooks, thievery and fraud are the terms that come to my mind.

[jimworcs]

Similar horror stories to those that followed other anticompetitive mega mergers, such as US Airways and even worse the Delta debacle. In no case has there been more competition or any gain for the consumer. All these mega mergers do is make them too big to fail and too big to care about their customers. Sadly, their bribes to politicians (or donations as they call them) are so huge, the turkeys won't be voting for christmas.