[jayesh12]

I had worst experience with United and its flight staff. all we had was worst experience. we fly 6+ times a year domestic and international. Next time we fly we will be flying different airlines for sure.
First if you look at my confirmation # you will see all my flight details.
Here is rundown of our experience with United.
Flight from Aus to EWR, flight got delayed due to weather issue which we understand that its not under control. But flight takes off 4 hrs later and does not land to EWR, instead it lands to Richmond VA airport after 6+ hours. The flight that was scheduled to take off few hours later than us takes off on time and lands just fine. Due to this we miss our connecting international flight by a day. Then ground staff tries to get us accommodate to a hotel which was over booked by the airline and wasted all night at the airport with no food and drinks. Your staff provides us only one $10 meal voucher between me and my wife, how can you feed two people with $10 voucher? Your staff was 100% racist and they gave other single passenger $40 meal voucher and we get only one. Lady was rude with us and would not provide us any help/assistance. We ended up calling the 1800 number to get assistance and get the issue resolved. By this time we spend at least 50+ hours at the airport and flight.
Now when flying back to US they board us on our connecting flight from EWR to AUS at 7 AM EDT, 2 hrs we sit at the terminal and they deboard us from the flight due to mechanical issue. Again EWR staff did not provide any help and assistance to get us booked on next flight to Aus. They provide other passengers on next available flight and when my turn comes around all I hear is “Sorry but we don’t have any open seats to Aus and next flight will be tomorrow morning. Also the staff told me that we have flight to Houston if you want to make that as a final destination and without asking she books me on the flight, do make a note that its 3+ hrs of driving distance between these two airport and they won’t comp with anything. . I asked her what about my luggage and she said that sorry we cannot do anything with that, you will have to go to checkin counter or service desk to get assistance. At this time I got really ****** and went to customer service desk. After 2+ hrs waiting in line and already spent again 39+ hours flying international I was really tired and not feeling well. At the customer service desk they finally get me on a flight to Austin via Houston and now all of sudden the seat opened up? Again this was 100% racism. I asked other passengers who were after me and they got booked on earlier flight and they got meal voucher and all. I just don’t understand why your staff are racist, I was not rude or anything they why treat us differently. I need someone to contact me and explain me ASAP. if I don’t hear from you guys I will think that whole United airlines are worthless racist and will not do **** to their loyal customers.
From Jayesh Parmar

[A320FAN]

Originally Posted by jayesh12

I had worst experience with United and its flight staff. all we had was worst experience. we fly 6+ times a year domestic and international. Next time we fly we will be flying different airlines for sure.
First if you look at my confirmation # you will see all my flight details.
Here is rundown of our experience with United.
Flight from Aus to EWR, flight got delayed due to weather issue which we understand that its not under control. But flight takes off 4 hrs later and does not land to EWR, instead it lands to Richmond VA airport after 6+ hours. The flight that was scheduled to take off few hours later than us takes off on time and lands just fine. Due to this we miss our connecting international flight by a day. Then ground staff tries to get us accommodate to a hotel which was over booked by the airline and wasted all night at the airport with no food and drinks. Your staff provides us only one $10 meal voucher between me and my wife, how can you feed two people with $10 voucher? Your staff was 100% racist and they gave other single passenger $40 meal voucher and we get only one. Lady was rude with us and would not provide us any help/assistance. We ended up calling the 1800 number to get assistance and get the issue resolved. By this time we spend at least 50+ hours at the airport and flight.
Now when flying back to US they board us on our connecting flight from EWR to AUS at 7 AM EDT, 2 hrs we sit at the terminal and they deboard us from the flight due to mechanical issue. Again EWR staff did not provide any help and assistance to get us booked on next flight to Aus. They provide other passengers on next available flight and when my turn comes around all I hear is “Sorry but we don’t have any open seats to Aus and next flight will be tomorrow morning. Also the staff told me that we have flight to Houston if you want to make that as a final destination and without asking she books me on the flight, do make a note that its 3+ hrs of driving distance between these two airport and they won’t comp with anything. . I asked her what about my luggage and she said that sorry we cannot do anything with that, you will have to go to checkin counter or service desk to get assistance. At this time I got really ****** and went to customer service desk. After 2+ hrs waiting in line and already spent again 39+ hours flying international I was really tired and not feeling well. At the customer service desk they finally get me on a flight to Austin via Houston and now all of sudden the seat opened up? Again this was 100% racism. I asked other passengers who were after me and they got booked on earlier flight and they got meal voucher and all. I just don’t understand why your staff are racist, I was not rude or anything they why treat us differently. I need someone to contact me and explain me ASAP. if I don’t hear from you guys I will think that whole United airlines are worthless racist and will not do **** to their loyal customers.
From Jayesh Parmar

There is no hint of the staff being racist. You would like to think they were acting like that, but they were not. As far as the other people getting a higher dollar amount on a food vouncer, did you ever stop to think that they were with other people. Lunch and Dinner meal vouchers are usualy in the amount of $8.00 - $10.00 per person.

[jayesh12]

Well those passengers who got $40 were single passanger and they sitting with us and were with us through the whole ordeal

[A320FAN]

Originally Posted by jayesh12

Well those passengers who got $40 were single passanger and they sitting with us and were with us through the whole ordeal

You don't know that 100% for sure. remember there may havebeen other family members/people that they were travling with in other parts of the cabin

[jayesh12]

Originally Posted by A320FAN

You don't know that 100% for sure. remember there may havebeen other family members/people that they were travling with in other parts of the cabin

No that is not true cause we made good friends with those passengers and did asked them if they were flying by then self or not and the answer was they were flying alone, they are on my FB now. So there 100% confirmed that they were flying alone.

[azstar]

Airlines are equal opportunity abusers. It doesn't matter what your race, religion, ethnicity, ad infinitum. Everyone gets the same rotten treatment when things get screwed up. Racism probably had nothing to do with it.

[hpark]

Name of the Airline: United Air
Flight Number: UA 1226
Date of Flight: April 22, 2014
Origin: Los Angeles (LAX)
Destination: Honolulu (HNL)

My wife, an older Asian woman aboard flight UA1226, was waiting in the cabin for the
delayed flight to depart LAX to HNL. She went to a flight attendant named in the tail end
alley of flight UA 1226. My wife approached her with a cup to get some drinking water, and she
rudely and abruptly told her to get it from the bathroom. It was my wife’s understanding that water from
airplane bathrooms is not potable. My wife then informed her that she was planning to drink it
and therefore couldn't get it from the bathroom. She proceeded to ignore her and another flight attendant
handed her a water bottle to fill my wife’s cup. She filled the cup barely half-full. When my wife
asked her to fill it more, she huffed, rolled her eyes and reluctantly filled it. My wife was so shaken from the
execrable experience she barely made to her seat.

My wife calmed down and then approached some other flight attendants to get her name, but
no one would give it to her. So she reluctantly approached her to get her name. She then told
my wife to get it from the other flight attendants. When she told her that she already had approached them,
She reluctantly gave her name. Afterwards, she sarcastically profusely thanked my wife. As she
had no reason to be thankful, it is evident she was enjoying her insidious flouting at my wife.

One of our family members uploaded this treacherous act of derisive customer service by the United Air
employee to Facebook. Within few minutes, a passenger on the same flight UA1226 from LAX to HNL
responded and confirmed that the incident did indeed happen. The person stated that once my wife had left
the presence of the same reviling flight attendant, she made flagellating rude remarks about my wife’s level of English skill within earshot of other passengers.

In the meantime, my wife made a complaint to one of the flight attendants. Then, one of the United Air
employees wearing a United Air uniform but not a flight attendant’s uniform, who did not identify himself when he approached my wife demanded she explain to him what happened. She explained then she asked his name for the record but his blunt and bluff reply to my wife was “I don’t have to give you my name, why? I am NOT going to give it to you.”

These two United Air employees both seem undoubtedly a thorough reprobate conducting their duty that
went well beyond reprehensible into the intolerable.

My wife and I believe she had a double dose of gratuitous racial discrimination as well as of deformation of character. The whole family, especially my wife is devastated emotionally and psychologically out of this incident.

This miasma of nefarious United Air customer service offenses in discrimination on race, color, national origin, sex or ancestry will stay strong with my wife, myself and friends and family, and future audiences backed by the gravamen of this nightmarish offenses made and being nation’s one of the worst customer service air carriers for a long, long time.

Update - May 1, 2014: Ever since the horrible experience from the UA 1226 April 22, 2014, my wife has been complaining about having rush of strong phobia when she encounters so called white-skinned individuals. I have coined the term Leukophobia for it as the fear of whites.

Got Leukophobia?