[anniobe]

I was on a flight from Toronto to Las Vegas, stop over in newark NJ, and at my destination I realized my jewelry was stolen from my bag I checked. So I paid $25 (it's not even free anymore to check ONE bag) to have someone go through my things and take them for themselves. Granted most of it was costume jewelry, however one bracelet I brought was worth a few hundred dollars. For anyone who would say I was pretty stupid to think it'd be secure.. why should I assume people who are employed and hopefully screened by United Airlines would steal my belongings? Why check bags, then? What reason would anyone have to go through my things after they were already seen by cutoms?

I am so disturbed by this, and of course missing my items which costume or not were MINE and NOT FREE, I'd like it if anyone at United got back to me whatsoever to apologize and replace the value.

[xjcaptain]

That sucks...Have you contacted United directly? Not sure exactly what they will do, but be sure to have the value handy, because I am sure they will ask. Problem with the airport these days is too many people from different places have access to the bags. All of which point the finger at somebody else. The company blames security (TSA). The TSA blames the airport employees...Both could be just as guilty as the other.

Good Luck...

[jimworcs]

The airlines need to take this kind of theft more seriously. Theft is endemic in the industry. The baggage handling process ought to be videoed and the thieves who work in the industry should be subject to random search when leaving work.

[ctbrown00]

My daughter recently visited me and on her flight back on the second leg of her flights her carry on bag was gone thru and items were stolen. In NJ as she got on the plane she was told that there was no room in the overhead for her carryon (which was a combination purse/laptop/valuables bag) and that it would have to be put under the plane and that she would get it back at the end of the flight. She told the stewardess that there were valuables in the bag and was told it would be secure and that she had nothing to worry about - ALL LIES. Due to this she was unable to use her laptop during the flight nor even get any gum for the descent. When she arrived at her destination in NH she discovered that her bag had been gone thru and items taken. When she immediately contacted the United employees she was directed away from the other passengers and informed that it was "her fault" as she did not take her valuables out of her bag before it was put under the plane. Isn't a carryon where you are to put your valuables? She even informed the person who took her bag this and was told it would be secure - LIES - she was told she should have taken everything valuable and put it in her lap - this would have consisted of her whole bag which of course would not have fit on her lap thus the bag was put under.
My daughter was treated like it was her fault that a United Employee had stolen from her and was even told that everyone employs theives. Wow a great comment coming from a company that holds your life in their hands every time you fly with them. My daughter has reported this to United, the police in both NH and NJ and the really strange part is that United employees never mentioned that she should report it to anyone they just told her there was nothing anyone could do. The police departments on the other hand told her she should have been told to report it to police.
I know my daughter will never fly United again and I will never fly with them either. I image after others find out what happened they also will be hesitant to fly with an airline who thinks it is ok to hire theives (per their own words).
Thank you for listening.