[sherrilynch]

Everything about UNited is unprofessional, causes delays up to and over 24 hours, stress, and frustration. Even the airport employees say United is THE WORST AND TO NEVER FLY IT AGAIN.

Only IF YOU WANT A HEADACHE AND TO SLEEP IN AN AIRPORT CHAIR OVERNIGHT WOULD i BOOK THROUGH united. On this last flight I even booked our family through an agent on the phone- which took over an hour, and she barely spoke English. Then months later at the airport our 2 children's tickets were not booked, and we paid an additional $1600 to get them new tickets.
Randomly our return flight was canceled two hours before- saying weather- yet no other flight was canceled. An agent said he couldn't help us and the waiting line to a super visor was long. Yet he couldn't tell how long- he just wanted to get me off the phone. We made it the first leg on another airline, then next leg on United was canceled (the only one for mechanical reasons), 1/2 hour before. Out of luck, we were given vouchers for a dirty hotel out side of Phila, but upon showing up with 2 children I was told the vouchers had an incorrect number- the hotel out side of phila smelled like urine and loitered with loosers. Out of luck and stressed out even further.
Why is this AIRLINE STILL IN BUSINESS?
WHAT MORE CAN I DO TO TELL EVERYONE, BESIDES WRITE LETTERS TO MY LOCAL NEWSPAPER, TELL everyone I know?

EVEN THE VOUCHERS THEY GAVE ME LAST YEAR AFTER SELLING OUR TICKETS UNDERNEATH US WERE NOT REFUNDED WERE NOT HONORED on this trip. That is a total of $1800 out just on tickets- plus expenses and lack of work once again and activities i've paid for my children they are missing by staying an extra day in limbo.
NEXT UP, A CALL TO MY LAWYER- this airline is PROBABLY DRUG TRAFFICKERS JUST POSING TO CARRY PEOPLE.