[steve rowley]

this is not the company it used to be there is a new man in charge at delta his name is cory in cust service he says there isnt anyone above him to help us we have 11000 employees in our company i will do all i can to save them what i went thru 1 hr 4 minutes to make a reservation to someone who does not speak english and the email she sent was in doss.no one could read it never told me i could not change the name on one of the tickets we made 3 reservations one person cant go to the meeting cory say;s THATS COMPANY POLICY!! OK LETS SEE WHAT THAT COSTS DELTA IT ONLY COST ME 297.00

[Zappin!]

The contract of carriage that you automatically agree to by act of purchasing a ticket is available online to everyone. In that contract, it clearly states that the names on tickets can not be changed in any way.

Delta saved a seat for the person who you bought the ticket for so they held up their end of the deal. Now all of a sudden this person can't go and you just expect it to be okay to switch the ticket? No! Delta held that person a seat! They could have sold that to someone else! Of course there is going to be a penalty to change! Those rules apply to every single passenger. Do you walk into a store with no shoes or shirt when it says "please wear shoes and a shirt" and expect them to waive the rule for you? Everyone gets the same treatment of the rules.

And again, you can easily find all the rules online. Every airline has their rules posted online, it's your responsibility to know them before buying the ticket.

[Michel]

What exactly happened to you? Your post is very hard to understand with no punctuation. You might get more responses and discussion if you make the story more clear.