[mk_sf]

When I rebooked the return portion of a flight SFO-GVA-SFO during a recent trip to Geneva I was told on the phone that I would have to pay a rebooking fee of $300 plus 110 in fare difference. Instead Lufthansa charged $1253.92 on my credit card. When I called them they agreed that the high charge was a mistake but claimed that they were not able to fix it. The only way I could get the money back would be to send e-mail to customer feedback. I did that 5 weeks ago and they have not gotten back to me except for confirming that they received my e-mail. When I call Lufthansa they refuse to do anything to fix the problem and just point to customer feedback which remains unresponsive.

So unless you want to run the risk of having your credit card used by Lufthansa to provide free credit to them for an unspecified amount of time my advice would be not to do business with a company that has no standards in customer service and no sense of propriety.