[billchin]

United Airlines has not replied to my complaint which I mailed 30 days ago. Neither letter nor email nor phone call.
They had cancelled my flight from SFO to Narita to Bangkok, put me on another flight but with no ticket and told me to go get ticket after I land in HongKong. With the long wait in line of over 90 minutes while they kept changing my seat, I fell down because of a bad leg.
After being shuffled back and forth between UAL counters, I was finally on a flight to HKG instead of Narita. At HKG, the flight which I was supposed to get a ticket from, had already left. 5 hours later I was on a flight from HKG to Bangkok. Arrived in Bangkok 6 hours after my supposedly scheduled arrival but no luggage. Spent over an hour with customer service trying to locate my luggage. They finally gave me phone numbers for HongKong, San Francisco, and their Bangkok phones to try to locate my luggage. I spent te next six days phoning and on UA
L website tryinng to locate my luggage. No luck. The UAL websdite for lost luggage claimed they had no idea where my luggage was.
Six days later, I got a message from Bangkok airport that they have my luggage and would deliver it to me. When I got it, the luggage had been opened, things broken, and 2 bags missing. The Thai person who delivered the luggage insisted that I sign a form (completely in Thai which I cannot read). I signed it because I needed my medicine in the luggage. I had only carried a few days medicine in my carry-on bag and it was depleted.
On that trip, I was a global "Silver" member.