[pataraita]

Yesterday, I flew from Dallas to New York City with my wife who is 3 months pregnant. Our experience was disastrous and enraging on many levels. The main problem was not that we landed with more than 7 hours of delay but that:
1) We were kept inside the airplane at the airport before taking off for 6hours+30minutes. 2 hours and 30 minutes first (2:45-5:30PM) and then four hours (6:05-10:05 PM).
2) We were given inconsistent or partial information, which included weather conditions (but other flights to LGA left during our long wait), crew deficiency (we were told that we were waiting for the captain to land from a different flight), airplane deficiency (frozen engines), airport deficiency (frozen runway, long line to de-ice). Every time we were announced 10 to 30 minutes delays, which made those 7 hours excruciating.
3) The airplane was very hot and during the de-icing process it was not air-conditioned. Why did we have to stay in?
4) We were given NO WATER NOR FOOD until 9:00 PM after people started screaming and complaining violently inside the airplane. The fact that a lady collected people's signatures at 5:00 PM asking for food and drinks was dismissed and ignored by the crew.
5) Between 2:45 and 9:00PM the crew NEVER came to ask us if we needed anything.
6)Even before take-off the economy class restrooms had run out of water.
7) Only at 10:30PM after take-off we were offered food for the first time: WE HAD TO BUY IT!!! When a traveler complained about this, he was answered that the airplane had not enough food for everybody.