[vedara18]

I write with great disappointment and disgust about my experience with Etihad.

It was my first time to travel with Etihad but definitely the last! I would say it is the biggest mistake to fly with them when there are so many other airlines to travel with! I have been flying a minimum of 4 times a year for the past 35 years or so with various airlines, all over the world and not once have I lost anything. Until, of course I flew with Etihad Airways.

My jewelry was stolen from my bag. To add insult to injury, the staff were not even co-operative to write out the complaint! It was quickly dismissed as the items were stolen from Kenya. In my personal opinion an airline like Etihad should be ashamed after all the complaints they have regarding the stolen items reputation! If only I had bothered to read the airline review before I booked the flight! Let me assure you, all these passengers who wrote about stolen items from their bags did not travel from Kenya but had Etihad as the common airline! They also need to educate their staff on dealing with irate passengers! It would at least, if nothing, allow one to calm down.

I had traveled for a wedding and had to attend it without my jewelry which held sentimental values to me.

The National Airline of UAE should know that in UAE theft is not taken lightly, but of course the National Airline forgot!