[ian22]

I have been attended this morning by a very arrogant and aggressive supervisor at Bangkok Airport, M Supakorn P. who supervised the check in staff, was having fun at me while I was having the hardest time of the world to get on the flight, which I eventually LOST because of him! And I hold him responsible for having lost my seat on the plane, having to pay an astronomic amount of money for this unfortunate situation. He has given me false information that resulted in having to go TWICE to reprint my return flight to be able to board the plane. I was told that I needed a return ticket out of the philippines to be able to board the plane. Even though I was not told this information before, this is fine and understandable. However, this supervisor With a very foolish and arrogant attitude told me to go to an internet cafe , book a flight and print the itinerary, which I did. When I came back, they gave me my boarding pass and as I was going to leave, he came back and said I could not board the plane because NOW I needed a confirmation number which was not on the ticket, which he had NOT tell me before. He said to go print it out and I would be able to go. This little piece of information changed EVERYTHING and made me go back to the internet cafe (3$ for 20 minutes) print the confirmation number and came back 10 minutes later, him the the general supervisor Mrs. Waroporn, which was also having a lot of fun and unprofessional behaviour with my situation, told me the flight was cleared and I could not go anymore. I was NOT helped to get out of this situation and was handed a little piece of paper to call Royal Air Brunei to see what I could do. The behaviour of Mr Supakorn P and Mrs. Waroporn was absolutely unprofessional and over the 100+ flights I have taken in my life, never have I been treated this way. Airlines should do their possible to hep customers and this has never been done, in exchanged I was rewarded laughter at me by Mr. Supakorn, and unprofessionalism! Royal air Brunei should be ashamed to hiring such employees, I do not know their internal policies but as a CEO myself I know that this should IN ANY CASE be accepted by any company. Now because of this misunderstanding, I have missed my flight, I have missed a very important meeting and have had to pay over 700$ in Extra fees (hotel lost/cancellation in manila, new hotel in bangkok, transport, communication fees). I hold this M. Supakorn responsible for this as it was HIS mistake not to tell me to print this confirmation number at the first place.

After loosing the flight, I told the supervisor I would report this and complain, and he would not cooperate. The check-in staff acknowledge what had happend, the General supervisor too, and even hiself, but he refused to sign my declaration saying he would not sign unless I give him the ticket I had printed... I do not know why he actually wanted this ticket to sign my declaration... I did NOT have this ticket, he had kept it with him... This was a trap. How can he play with clients like that.

I still managed the general supervisor to sign the report and will use this against this M Supokorn.

I will report this situation again and again and publish it so I can be heard in this case, so the airlines actually takes into accont that no client should be treated in a disrespectful way

[The_Judge]

It is your responsibility to have the proper documents when traveling abroad. It is not the staff's fault they are required to make you follow immigration law.

[ian22]

Read the post again, you will understand Im not complaining about the fact i needed a return ticket proof, rather the unprofessionalism of this employee misguiding me and laughing at it.

"I was told that I needed a return ticket out of the philippines to be able to board the plane. Even though I was not told this information before, this is fine and understandable. However, "

[The_Judge]

Then there should be no, "however". Being nice or not being nice changes nothing. You didn't have the correct documents, twice, you were directed how to get it but did so too late. Again, being nice or not being nice doesn't change the fact that you didn't have what you needed and when you did, you were too late. Period. Have a nice day!! See how nice I was, but it doesn't help.

[ian22]

again you didnt get the purpose of the complaint... Reread the title, its pretty simple, its about unprofessionalism... So yes, its about being nice... hehe.

[The_Judge]

So what didn't I get then???

[jimworcs]

It was about attitude Judge, as I am sure you know, having plenty of it yourself!

[The_Judge]

That I do, Mr. jimworcs, that I do, however, attitude doesn't fix the issue. The OP is upset he missed the flight. He then wants so adjust blame to something else so he chooses to say some Thai employees made fun of him and caused him to miss a flight. I can assuredly say, Thai employees in a public setting such as this covet their jobs more than you know. They would not risk ridiculing someone in exchange for their job. I flat out don't believe the OP and shifting the blame is a clear indicator of a liar.

[The_Judge]

Here's the bottom line....the passenger is responsible for having all necessary docs when entering a country. If you have JUST the itinerary, that is not proof of a ticket. Anyone can make a booking and print this. A confirmation number is proof of purchase. A CEO should be a little more thorough but he does have a great CEO quality of blaming others for his errors.

Admin/Mod......I have asked 3 times for you to remove my account. Please do so immediately as I would prefer not to get banned.

[Pelagia]

First accept your mistake then blame staff. When we do mistake we try to convert it to the staff. When you don't have all documents its your mistake you don't follow the rule. when staff did not fulfill your rights then you can blame staff mistake.

[Pelagia]

Originally Posted by Pelagia

First accept your mistake then blame staff. When we do mistake we try to convert it to the staff. When you don't have all documents its your mistake you don't follow the rule. when staff did not fulfill your rights then you can blame staff mistake.

Any comments?

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