[azul]

I was not a millions miler member of Mileage Plus. But I spent many years accruing these miles. I did all the things they make us do to retain those miles. I don't continue to fly UAL because they are so rude and have had hot things spilled on me, been sent to wrong gate and told to wait and almost missed the flight in Mexico. When I ran from one end of the airport to the other to catch the plane I was scolded by employees for holding things up. I happened to check in 3 hours early but they are so bad I am at a loss. But back to the miles.

I want them reinstated and then I would immediately transfer them to Luthansia until I use them. Has anyone had this happen?No explanation. When they had the merger they changed my Mileage Plus code and it took months of constant calling, writing and finally I reached someone who gave me a new code.

I will not get a lawyer as my means are quite limited which is why these miles are so important to me. They do send me emails but not about losing my miles, The emails are only to sell me something so I delete them. I might if they do not respond take them to small claims court. In my state the limit is $7500 so that would cover the trip I want to take.

Any suggestions of how to get United to respond. I had a issue with them when they refused to refund my money for a flight they cancelled about 10 years ago. They only way I got my money refunded was to hang out at their local store front and complain loudly. They don't have those anymore but it did embarrass the employees who finally got my money refunded.

I would appreciate any and all suggestions on how to deal with Mileage Plus.

[A320FAN]

Originally Posted by azul

I was not a millions miler member of Mileage Plus. But I spent many years accruing these miles. I did all the things they make us do to retain those miles. I don't continue to fly UAL because they are so rude and have had hot things spilled on me, been sent to wrong gate and told to wait and almost missed the flight in Mexico. When I ran from one end of the airport to the other to catch the plane I was scolded by employees for holding things up. I happened to check in 3 hours early but they are so bad I am at a loss. But back to the miles.

I want them reinstated and then I would immediately transfer them to Luthansia until I use them. Has anyone had this happen?No explanation. When they had the merger they changed my Mileage Plus code and it took months of constant calling, writing and finally I reached someone who gave me a new code.

I will not get a lawyer as my means are quite limited which is why these miles are so important to me. They do send me emails but not about losing my miles, The emails are only to sell me something so I delete them. I might if they do not respond take them to small claims court. In my state the limit is $7500 so that would cover the trip I want to take.

Any suggestions of how to get United to respond. I had a issue with them when they refused to refund my money for a flight they cancelled about 10 years ago. They only way I got my money refunded was to hang out at their local store front and complain loudly. They don't have those anymore but it did embarrass the employees who finally got my money refunded.

I would appreciate any and all suggestions on how to deal with Mileage Plus.

Did you do anything in between your flights to keep your account active?

Also here are the terms and conditions for mileage plus:
General conditions

1. MileagePlus membership and benefits, including the Premier Program, are offered at the discretion of United Airlines and its affiliates, and United has the right to terminate the Program and/or the Premier Program or to change the Program Rules, regulations, benefits, conditions of participation or mileage levels, in whole or in part, at any time, with or without notice, even though changes may affect the value of the mileage or certificates already accumulated.
2. 1a. United may, among other things, withdraw, limit, modify or cancel any award; increase the mileage, cash required, applicable co-pays or number of certificates required for any award; modify or regulate the transferability of awards or benefits; add an unlimited number of blackout dates; or limit the number of award seats available to any or all destinations. Members, in accumulating mileage or certificates, may not rely upon the continued availability of an award or award level, and members may not be able to obtain all offered awards or use awards to all destinations or on all flights.
3. Participation in the MileagePlus Program (the "Program") is subject to any terms and conditions, rules, regulations, policies and procedures ("Program Rules") that United may, at its discretion, adopt from time to time. United has the sole right to interpret and apply the Program Rules. Any failure to follow Program Rules, United’s contract of carriage, United’s fare rules, any abuse of Program privileges, any violation of law, rule or regulation, any conduct detrimental to the interests of United, any fraudulent activity or attempted fraudulent activity, or any misrepresentation of any information furnished to United or its affiliates by any member, or anyone else acting on the member's behalf, may result in the termination by United of such member’s membership, the loss or cancellation of accrued mileage, certificates, awards or benefits, or both, or the loss of other Program benefits. Terminated members shall not be eligible to participate in any aspect of the Program, and members whose accounts have been terminated shall not be eligible to enroll with new accounts.
4. United reserves the right to audit any and all MileagePlus accounts at any time to ensure compliance with the Program Rules, without notice to the Program member. During the course of an audit or investigation a member’s account information may be shared with any third party with whom United has contracted to assist in performing such audit or investigation. In the event that an audit reveals discrepancies or possible violations, United may delay the processing of award redemption requests, cancel any outstanding award redemptions, withhold statements or suspend the MileagePlus account of a member pending completion of the audit. While the account is suspended, the member may continue to accrue miles in the account, but no mileage redemptions or other transactions will be permitted and any outstanding award redemptions will be cancelled. Cancelled award redemptions must be surrendered to United upon United’s request. Upon completion of the audit, if a discrepancy or violation has been determined by United, in addition to any other remedies described herein, mileage may be removed from the account of the member to remedy such discrepancy or violation with or without notice to the member.
5. Each member shall be responsible for remaining knowledgeable as to the Program Rules and the amount of mileage in such member’s account. United shall attempt to advise active members of various matters of interest through such means as may be appropriate, such as account summaries, emails, newsletters and its website, but United shall have no liability for any failure to do so. United will not be responsible for correspondence lost or delayed in the mail. Each member shall be responsible for advising United of any change of address, and United shall have no liability for misdirected mail or any consequences thereof. The most current Program Rules may be found on mileageplus.com and this is the final authority on the Program Rules.
6. The accumulation of mileage or certificates and the redemption of awards are subject to specific Program Rules enacted by United. Each member is responsible for reading those materials in order to understand such member’s rights and responsibilities under the Program. No mileage, benefits, certificates or awards earned or granted under the Program may be transferred or assigned except as expressly permitted by United in writing or under programs fully authorized and/or sponsored by United.
7. The MileagePlus Program is maintained for the benefit and participation of individual or small business members only. Only individuals and small businesses are eligible for MileagePlus membership, and each individual or small business member may maintain only one account in the Program. Duplicate accounts in the Program will be subject to cancellation and only the applicable credited mileage, excluding any enrollment or other bonus, will be transferred to any remaining account. Only one member may be enrolled per Program account. Program membership account numbers are nontransferable. Only the member named on the account will be entitled access to account information. Account information is United's proprietary information and members may access information only for the purpose of obtaining information about their account. No member may delegate or grant access (via power of attorney, contract, or otherwise) to a third party. Account information may be reproduced for use by the applicable member but must contain copyright and proprietary notices and redistribution in any way requires United's written permission.

1. Accrued mileage and certificates do not constitute property of the member and are not transferable other than as authorized and/or sponsored by United.