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Swiss Air Investigation Update (Feb 2026): Due to observed Swiss Air behavior, this investigation is escalating for additional serious violations of passenger rights including but not limited to issuing token and bad-faith refunds that bear no reasonable relation to the actual value of unused ticket segments; refusing to reimburse documented replacement transportation costs incurred as a direct result of their operational failures; misrepresenting nominal payments as meaningful refunds; failing to honor explicit written commitments to reimburse out-of-pocket expenses; forcing bereaved passengers to retrieve delayed baggage at their own expense despite being provided with a delivery address; shifting additional financial burdens onto passengers for fuel and transport required to recover mishandled luggage; attempting to substitute legally owed cash compensation with restrictive “goodwill” vouchers; implying that such vouchers constitute adequate settlement of unresolved claims; failing to provide transparent refund calculations or justification for nominal reimbursement amounts; and demonstrating bad-faith escalation handling through repetitive, non-authoritative, template-based responses that avoid substantive resolution.

We are expanding this investigation to the public and requesting feedback from Swiss Air customers here.

Turkish Airlines-Lost Cargo

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Feb 24, 2014, 4:56 AM

Elko

Join Date: Feb 2014

Posts: 2

Turkish Airlines-Lost Cargo

Turkish Airlines received my cargo at Shanghai on 1st January 2014 to be delivered to Ercan via Istanbul. According to their official tracking information it arrived at Istanbul and Ercan on 8th January but nowhere to be found i.e. its a total loss.

I lodged my official claim for compensation and no response. After ten days I warned that I would not wait indefinitely. They responded saying that it may take 1-3 months to decide whether to make payment and how much and then another month for the actual payment. I gave them one month as ample time to decide, otherwise I will sue them. So they have until end of February to decide or I will start legal process against them beginning of March. No response so far. Good luck to them, their PR is hopeless.

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Turkish Airlines-Lost Cargo

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