[sportpix]

Being based in Asia I have not needed to use BA in more than 20 years. This summer I have a trip to Paris on Thai followed by a BA flight from Paris to London for a family wedding. All flights are in business class. Thai contacted me a month ago to say that my return flight to Bangkok has been cancelled and that I have been booked on the same flight the following day. I such I contacted BA to change my LHR-Paris flight to match the Thai schedule but was told that I could not do so as I had booked the cheapest business class fare. I have contacted BA twice more to impress on them that the change of date was not of my making but that of Thai, however the useless person in customer non-relations has stood firm and said simply "no". To make matters this person has finished off emails with "we look forward to serving you again", to which I have replied "no chance". Although I live in Asia my two grown up kids live in the UK and travel back to Asia on an annual basis. I know this as I pay for their air tickets! They quite often travel back on BA, but never again. This company needs a lesson in customer satisfaction.
Irritated
Richard