[ASDRE]

I made a reservation roundtrip flight with Wizzair. I was going from Spain to Romania for business purposes for 2 days. And I only acquired handluggage. Later I realized that I need to acquire big luggage, and I called customer service pone number in Spain. This numer charges you $2.12US /minute. A answering machine pick up and tell you that the number has changed and the new numer is 807444041 (wich is the same number anounced on their website and wich I have dialed) but without watching the phone screen I do not realize that the number I have dialled is the same one the machine is telling, so I hang up and dial the (same number) number that the machine tells me. This "damaged" machine is playing the same wrong number recording since I first call Wizzair customer service Spain number 3 years ago. Let's continue, after the recording tells you the correct number is 807444041 (the same one dialled) another recording tell you that you are number 1,2 or 3 in the queue .. and after 10 or 15 minutes of waiting and being charged for any minute.. They hang up.. and you need to call again and again and every time they hang up... After some 5 or 6 calls and after waiting more tan 8 minutes for each call.. If you're lucky someone picks up the pone and talk to you....

Poor or maybe unexistent client service in this company...