[gypsarella]

Because of an emergency that drained our accounts we found ourselves having to cancel our trip. I had booked with miles saved for over 10 years. I'll never use them because the penalty charge for rebooking those miles is not worth it-$150 for each ticket! I had to ask for a refund of the tax I paid on them, and as I also paid a total of $124 for the first few rows in coach, now that I was cancelling them and opening them up for others, I expected a refund for that, also. No, the policy is no refund. I explained that they will then be paid twice for those seats, which smacks of being illegal. I double checked the whole site and no where does it say that the upgrade is nonrefundable if there is a cancellation. I was referred to their Refund department and could only write an email. I won't hold my breath.