Notices

Swiss Air Investigation (Dec 2025): Swiss Air is currently under investigation by AirlineComplaints.org for serious violations of passenger rights including but not limited to abandoning passengers at foreign airports; causing negligent delays that result in missed critical connections, particularly impacting travelers attending funerals; providing dishonest assurances through flight staff; failing to manage visa-related issues, leaving travelers stranded in untenable legal situations abroad; mishandling luggage containing essential medications; providing inadequate support for grieving passengers; refusing to offer readily available alternative flights; ineffective communication; causing emotional distress to affected passengers; poor coordination with partner airlines; systemic breakdowns in global phone-based customer support; technical failures on their lost luggage website; ignoring customer complaints; and breaching their fundamental duty of care to passengers.

Swiss Air Investigation Update (Feb 2026): Due to observed Swiss Air behavior, this investigation is escalating for additional serious violations of passenger rights including but not limited to issuing token and bad-faith refunds that bear no reasonable relation to the actual value of unused ticket segments; refusing to reimburse documented replacement transportation costs incurred as a direct result of their operational failures; misrepresenting nominal payments as meaningful refunds; failing to honor explicit written commitments to reimburse out-of-pocket expenses; forcing bereaved passengers to retrieve delayed baggage at their own expense despite being provided with a delivery address; shifting additional financial burdens onto passengers for fuel and transport required to recover mishandled luggage; attempting to substitute legally owed cash compensation with restrictive “goodwill” vouchers; implying that such vouchers constitute adequate settlement of unresolved claims; failing to provide transparent refund calculations or justification for nominal reimbursement amounts; and demonstrating bad-faith escalation handling through repetitive, non-authoritative, template-based responses that avoid substantive resolution.

We are expanding this investigation to the public and requesting feedback from Swiss Air customers here.

Other Airline Complaints If we receive 10 complaints about an airline, we will create a specific section for it above.

Luggage frustrations

Tools...

Thread Tools

Display Modes

Nov 7, 2014, 4:29 AM

Commentariat Commentariat is offline

Join Date: Nov 2014

Posts: 2

Luggage frustrations

My wife and I recently flew from Ottawa to Nuevo Vallarta via Newark and Houston, staying overnight at Newark Airport. Our original Ottawa to Newark flight was two hours delayed so UA transferred us to an earlier flight itself two hours late but left our bags behind. Super efficient staff in NV got the bags to us in NV by 3pm the next day.

Suggestion. Change the reservations system to not permit passengers to be separated from baggage if you change the flight. Transferring passengers should raise a flag for tagged baggage to follow their res number or locator code. Simples yes!

Incidentially, the toiletry kit from UA is pretty good. UA also provided US$75 each for use to get a fresh set of casual clothes while our bags were in transit. Just a pity if takes up to 13 weeks for the repayment to reach you.

Reply With Quote

Tags...

Similar Threads
Complaint	Complaint Author	Forum	Replies	Last Post
Baggage Problems Damaged luggage/mistreated luggage	wrench9007	United Airlines Complaints	2	Jun 16, 2012 1:28 AM

Luggage frustrations

About Us

AirlineComplaints.org

Advertising

Currently Active Users Viewing This Thread: 1 (0 members and 1 guests)