[furiousbert49]

Hi,
im in the UK and looking for advice regarding an ongoing complaint I have with Delta Airlines.
Long story,short(ish!)
My wife,stepdaughter & myself were using Delta to fly from Miami-Atlanta-Manchester in September 2014. The flight arrived at ATL 15mins late,leaving us 30mins to get to our gate for MAN,which we did-the sign still stating BOARDING & people still walking down the ramp past check-in. We were refused to board the plane (I presume as our seats had been resold) yet a couple who had also been on the plane from MIA & arrived after us WERE allowed to board. I would like to think that as both planes were Delta,there would have been some communication between the two parties.
Delta then told us that we would be put on a flight TWENTY FOUR HOURS LATER & put us up for the night in a hotel at ATL airport. When we asked if there would be any food vouchers we were told by Delta themselves that they had stopped issuing those in January,which didn't make any difference as the hotel didn't have a restaurant anyways!
There is plenty more,but im sure you get the idea!
Anyhow,i sent an email to their complaints/comments department on 23rd Sept & received an automated reply stating that they would endeavour to reply within 10 days. They didn't.
I sent another email on 10th Oct & received the same automated response AND another email stating that they PROMISE to reply within 30 days. They didn't.
I sent another email on 10th November & received the same original automated response-each email received had a different reference number.
As stated,im hoping that someone can point me in the right direction regarding this matter.
Many thanks!