[rafablanco]

Dear all:
I really took my time to complain again about this airline.It has taken me two flight plus now in Madrid waiting to my flight back to Abu Dhabi

As a gold member it suppose to be normal to be treated in a way with a bit of courtesy in the Etihad flights. This has happened in the past in many of them but in the last two things have changed a lot!!

!. Flight EY 38 6.12.2014 Paris -Abu Dhabi : During this flight completely ignored by the crew. Not even a hello until the time of landing when after complaining for the lack of touch.Nothing special apart of seeing a group of flight attendants that look like they were drinking the night before or maybe just until the flight .They look wasted.Some of the girls and very tired, without a smile in their face. I decided to pass, it look like they were celebrating Christmas in Paris but the point that I was working. Very very bad experience and unprofessional crew,


2.Depart 02:40 Wed, 24 Dec
Abu Dhabi Abu Dhabi Intl airport (AUH) Rome Fiumicino airport (FCO)
Etihad Airways 83 Airbus A332

comment: exactly the same thing!!! totally careless about me! not even hello until i complaint just before landing! At that point when i had my seatbelt on the cabin crew came to me with nothing more that empty words, trying to look sweet but not an apology for ignoring me. A total waste of a crew. Again careless.I was getting really annoyed with the treatment of gold members by this crew.
I was planning to complain but because it was christmas I focused on my family.


Now!!
waiting in Barajas: not allowed to enter any of the business lounges despite being gold member
an these people are starting to operate a direct flight Abu Dhabi Madrid???
This is really a joke

Your call but i really getting sick of the the care of this company!!


Depart 08:00
Wed, 24 Dec Rome Fiumicino airport (FCO) Madrid
Etihad Airways 7043 Airbus A32S
Flight 7043 Operated by ALITALIA CAI SPA

[Etihad Representative]

Hi afablanco, we are sorry to hear that. Kindly send your booking reference and your email address in a private message along with your complaint to look into it for you. *ES

[cvenky]

I am not able to send any private messages about the compaint, can you clear the inbox to make more space.