[Mwaggs]

I have never been so disappointed in an airline. After booking my flight I was prompted that if I book a hotel with them I would not only get the "Best Price Guaranteed" but also 250 airline miles. Upon booking my hotel I found 3 other sites that had a better price. Upon filing my claim for the "best price guaranteed" I was told they do not price match since the hotel was non-refundable. Well to my surprise almost all of their hotels are non-refundable. I spend over 2 hours on the phone with extremely rude customer service representatives. They refused to refund the difference or offer me any type of compensation for their misleading representation. This is the fourth time I have had issues with American Airlines. A large corporation who misleads their customers is not the type of service I would like to associate myself with.