[Vanitha]

I had booked a flight from Kuala Lumpur to Heathrow and then to Leeds (return). Whilst it was a direct transfer on the 1st leg, my return had a 3 days break in London before returning to Kuala Lumpur.

My flight from Leeds on 19 June 2015 was scheduled for 9 pm. I called BA several times to check the possibility of getting on an earlier flight but after hearing that it was going to cost to much decided that I wasn't going to take the flight and took a train instead to London.

I later find out on the 22 June 2015 when I was to leave to Kuala Lumpur from Heathrow that my flight was cancelled due to no show in Leeds. I was told that it was general knowledge that if a passenger doesn't make one leg of the journey all ensuing flights will be automatically cancelled. Is this the case? I am not aware this rule nor are many of my friends who are frequent flyers. As I needed to get back to Kuala Lumpur on that same day, I had to book another ticket with a different airlines (BA was too expensive). Nothing on my ticket states the rule nor was I advised about it by my travel agent. When I checked with the agent, she said that it was general knowledge.

Is it general knowledge and can I ask for a refund? If I was able to, who is liable? BA or the travel agent? Thank you for the advise..

[cliff7080]

This is an ABSOLUTELY common procedure. If you don't board the first leg of a trip then the airline assumes you are not going to arrive for any further legs. EVERY airline I know does exactly the same thing and it is a common reason for customer complaints. Every web site I know has complaints of this type.

I'm totally surprised that your "frequent flyer" friends claim not to know anything about this process. Good luck if you try to get a refund.

[Burgers]

I echo what cliff7080 has to say.
Your tickets are a contract. They fly you from A to B on a specific date and your obligation is to show up for said flights. When you fail to show for a single segment you've just breached that contract and thus the airline voids it and you forfeit the money you paid as damages to the airline for not fulfilling the contract.
Fair? Viscerally it doesn't seem so however this is a business with outrageous capital expenditure for high single digit profits so they do what they can to maximize profits in the language of the contract of carriage.