[UnhappyAACustomer]

I have had a very difficult time with your company trying to arrange a last minute flight for an emergency trip. This started Sunday, July 12, when I tried to purchase tickets. I know this is a last minute flight, so I was expecting the tickets to be pricey. When I was prompted to pay, I noticed an American Airlines "store card" was offered with 0% financing for 6 months. I was so relieved to see this was available, as I am a teacher and I am on a fixed income, especially over the summer. I applied and was approved for more than enough to cover the flight. However, after several attempts to get in touch with someone, I was unsuccessful because it was Sunday and offices were closed. I think it's irresponsible to offer a product you cannot deliver on. This gets people's hopes up needlessly. If it weren't for a generous friend, I would not have been able to book the flight. Today, after trying and being unsuccessful at checking-in online because of a United/AA mix-up, I called customer service. The agent was walking me through the process. When the screen came up to choose seats, I stated that I had already purchased those seats. Jeanie, using a very derogatory tone, informed me that I needed to scroll down. When I asked her to not speak to me that way and asked for a supervisor, she hung up on me. I have spent a lot of time and money booking this flight. If it was not my only option, I would use a different airline. I am very dissatisfied with AA and I’ll dissuade anyone I can from using this airline. I know I am one person and one voice, but I intend to be heard.