[Jo.Islam]

I did a roundtrip with Delta Airlines(DAL) from Montreal to Melbourne (Montreal Trudeau int’l (YUL) ->Atlanta Hartsfield-Jackson (ATL)-> Los Angeles (LAX) ->Sydney (SYD)->Melbourne (MEL)) and (MEL->SYD->LAX->ATL->YUL) with my family(2 adults 1 child (14)). On my way there our flight between ATL and LAX got delayed so we missed our connection between LAX and SYD. The Delta reps had no idea how to re book us or what to do. We also had to fight with the airline to get a hotel voucher since the next flight was the next day. While leaving the airport, we had to pick up our luggages and one of them was missing so we filed a missing baggage report. The next day delta gave us lots of hassle with our tickets but we were able to fly. They also forgot to load our special meals. That flight also got delayed by an hour which means we missed our flight between Sydney and Melbourne. Luckily the folks at Virgin Australia quickly re-booked us on the next flight. In Melbourne, another luggage was lost. That luggage came in the same day while the other one that was lost in LA came in 3 days later (After lots of international phone calls and arguing with Delta).

When it was time to come home, the delta agents had some trouble processing our tickets and we were delayed at the check in counter by 30 minutes. Our flight between Sydney and LAX was delayed by almost 2 hours which means (you guessed it!) We didn’t have a chance at catching our flights between LAX and YUL. After clearing customs in LAX, We were missing 2 luggages! We claimed them at the kiosk but the lady said to file a claim at our final destination (YUL). We got rebooked on a flight to Kenedy int’l JFK then from there to Montreal. We filed our claim at YUL and the baggage counter and they told us that one of the baggages could not even be traced and that the other was still at Sydney.

We were given a phone number to check the bag statuses via a robot. That robot always instantly gave us the local airport phone number which we called around 5 times but always wet to voicemail instead of giving us the baggage status. We were informed that one of the bags had arrived at YUL by checking the baggage tracking software online. After 2 days they still didn’t deliver the baggage so we called corporate customer service who told the airport to call us. The airport delta baggage attendant told us that they didn’t deliver the baggage because they were waiting for the other one to be found so they could deliver them both together since it would be less expensive for them. I told the lady to rush our first baggage. I regards to the other baggage, we called Delta baggage service via the same number but with an extension code given to us by delta corporate customer care meant to connect us directly to a baggage rep. We called baggage services everyday but nobody knew where the baggage was as they still couldn’t locate it. We were informed to file a missing baggage claim so that’s what we did. But we still didn’t receive any reply since we filed our claim. (It has been filed 2 days ago).