[Terry@Dedicated]

I had purchase 4 tickets for a trip from Minneapolis, MN to Bali. The tickets were purchased directly through Delta. Flying:
MSP to LAX - Delta Flight 2565 on August 1, 2015
LAX to Sydney - Delta Flight 17 on August 1, 2015
Sydney to Bali - Virgin Australia Flight 65 on August 3, 2015

Bali to Sydney - Virgin Australia Flight 64 on August 9, 2015 (Flight was cancelled)
Sydney to LAX - Delta 16 on August 9, 2015
LAX to MSP - Delta 821 on August 9, 2015

Once Virgin Australia Flight 64 was cancelled, there was no way to make their connections.

The problem started with the cancellation of Virgin Australia Flight 64. Neither airlines assisted the party of 4 in rescheduling their flights. Why didn't Virgin Australia assist them with getting the 4 passengers on one of the next flights out of Bali, so they could catch another flight back to the states. Even though the tickets were booked and purchased through Delta, Delta Representatives said that they weren't able to assist them.? Both airlines did not extend their customer service to the party of 4, leaving them to fend for themselves. The stress of the flight being cancelled, trying to figure out their options, and the thousands of dollars extra; because neither airline took responsibility to assist their customers.

It seems strange that others traveling with this party of 4 booked through Expedia and had not taken out any travel insurance, but yet Delta bent over backwards to assist them with their rescheduling/booking with no additional charges.

Where's the customer loyalty and compassion? Virgin Australia and Delta should reach out to the party of 4 and make this horrible situation, right.

I've contacted Delta, and again they're saying it wasn't their flight and there's nothing they can do. (Even though the original booking and payment was made through them.) There's got to be or needs to be somewhere travelers can go help and/or be compensated for lack of customer service by their carrier(s) when there flight(s) are cancelled. Most travelers don't have money to purchase new tickets or other means of transportation to get them home.