[mbhansal]

My parents travelled on Asiana Airlines in business class from Mumbai to Los Angeles. When they landed in Los Angeles, there was one bag missing. Asiana airline did not even offer apology ( let alone money to buy essentials. It was my mom's bag). My parent thought bags will arrive next day. They left Airport. Next day there was no call. When Parents called airline, they were still locating bags. After 23 days, they declared bag was lost and offer $200. The way LA representative talked to my parents is like he was doing favor by offering $200. We complain to US FAA. After there intervention, they up the compensation to $400. By this time 4 months passed. My parents were ******. It is not money issue for them. It was about basic customer service. They lodged lawsuit in small claims court. Even in small claims court when court asked us to see if we can settle, Asiana Airline representative did not offer any apology. Instead he threatened saying that he has letter from FAA that they are not at fault. That was lie because we had email from FAA that was exactly opposite to that. Judge rules in favor of my parents and asked Asiana Airline to pay $1090 / bag. Attached is court order.