[elenac]

As usual Christmas is a busy season to travel on a airplane and also to do overbooking on your flight and make sure you loose it so they can make you pay for "arriving late" at the kiosk while you are in the lane.

That happened to me on December 21st at LAX at 6:00 am to get a flight to Miami and make a connection to Madrid (Spain). 10 checking kiosk which only 5 were working in the terminal and long lines, 30 min in the line to get your boarding pass and check your luggage. Knowing that is Christmas, why don't you have more personal at the terminal? why do you want to save money on salary and put machines everywhere? The result is lame and the costumer service very poor. In this time of the year they do overbooking all the time. If you have an International connection and can't do the check in in home because is with another company form the ONE WORLD ALLIANCE, why can't you make it easy for your costumers?
The machine didn't let me to do the check in so they send me to a costumer service line, 2 hours in it to reschedule my flight. They told me I lost my flight but they will reschedule it, no, really? after 2 hours in this line to help me out?
After complaining of the situation about the long lines and the lack of service in the check in area they made me pay 300$ to change my international flight. I was on time at the airport and because your machine didn't let me do my check in at 6.31 because i was in the longest line, now I have to pay 300$ just because of your bad service? UNFAIR. AA is making money out of everything, AA is playing with you because once you are at the airport you want to fly, especially on holidays and you don't see any other chance than pay the stupid fee because of your system.
After requesting a complaint form to the attendant Rachel c Robinson A1467312, who ignored me and she refused it. I had to get back home because they weren't no seats available for Monday and I'll have to fly on Tuesday.
I sent a complaint form to American Airlines website and another one to USDOT, transportation.gov and also on twitter where AA responde me back saying that I shouldn't get charged for that.
I hope you return my money, pay the cabs that I had to pay to get back home and fix your costumer service at LAX, is very lame.