Notices

Swiss Air Investigation (Dec 2025): Swiss Air is currently under investigation by AirlineComplaints.org for serious violations of passenger rights including but not limited to abandoning passengers at foreign airports; causing negligent delays that result in missed critical connections, particularly impacting travelers attending funerals; providing dishonest assurances through flight staff; failing to manage visa-related issues, leaving travelers stranded in untenable legal situations abroad; mishandling luggage containing essential medications; providing inadequate support for grieving passengers; refusing to offer readily available alternative flights; ineffective communication; causing emotional distress to affected passengers; poor coordination with partner airlines; systemic breakdowns in global phone-based customer support; technical failures on their lost luggage website; ignoring customer complaints; and breaching their fundamental duty of care to passengers.

Swiss Air Investigation Update (Feb 2026): Due to observed Swiss Air behavior, this investigation is escalating for additional serious violations of passenger rights including but not limited to issuing token and bad-faith refunds that bear no reasonable relation to the actual value of unused ticket segments; refusing to reimburse documented replacement transportation costs incurred as a direct result of their operational failures; misrepresenting nominal payments as meaningful refunds; failing to honor explicit written commitments to reimburse out-of-pocket expenses; forcing bereaved passengers to retrieve delayed baggage at their own expense despite being provided with a delivery address; shifting additional financial burdens onto passengers for fuel and transport required to recover mishandled luggage; attempting to substitute legally owed cash compensation with restrictive “goodwill” vouchers; implying that such vouchers constitute adequate settlement of unresolved claims; failing to provide transparent refund calculations or justification for nominal reimbursement amounts; and demonstrating bad-faith escalation handling through repetitive, non-authoritative, template-based responses that avoid substantive resolution.

We are expanding this investigation to the public and requesting feedback from Swiss Air customers here.

In-flight Issue No food serve

Tools...

Thread Tools

Display Modes

Jan 24, 2016, 12:14 AM

Amit2777

Join Date: Jan 2016

Posts: 1

No food serve

Hi,
my in-laws (aged 65 and 60) traveled from melbourne to mumbai (mel-klm-mum) on 23-jan-2016 and they did not serve any food to these flights. 16+ hours they traveled without any- i mean it- any food. Because it was not mentioned on their stupid boarding pass.

Imagine old age people travelling without food for 16+ hours...what a nonsense stupid horrendous illogical airline service.

Forget about customer service and hospitality, the crew member did not use commonsense. When i called up airline, they say send us an email and we will talk to crew member to find out...what is the guarantee that they will get the truth. Apart from it, what as customer we will get???? Who would be responsible if something happens to them at mumbai airport.

All in all, never in my life i will travel with this stupid, non-sense airline.

Reply With Quote

Tags...

Tags

horrible experience, malaysia airlines, no common sense, no food served at all

« Previous Thread | Next Thread »

More options...

Currently Active Users Viewing This Thread: 1 (0 members and 1 guests)

Posting Rules
You may not post new threads You may not post replies You may not post attachments You may not edit your posts BB code is On Smilies are On [IMG] code is On HTML code is Off Forum Rules

Forum Jump

Similar Threads
Complaint	Complaint Author	Forum	Replies	Last Post
Baggage Problems Baggage Handling - Customer Serve in the Pits	skapoor72	Etihad Airways Complaints	0	May 1, 2014 2:57 PM
Check-in / Boarding Gobsmacked with British Airways: To Fly. To Serve, well fly mainly...	Lino	British Airways Complaints	1	Jul 6, 2013 3:57 PM
In-flight Issue New Food System	ksproul	In-flight Issues	9	May 29, 2012 4:30 PM
Customer Service No more first come, first serve	richright	Southwest Airlines Complaints	8	Oct 20, 2010 7:16 PM

All times are GMT. The time now is 1:55 AM.

In-flight Issue No food serve

About Us

AirlineComplaints.org

Advertising